Job Information
Meta Program Manager, Partnership Services in Menlo Park, California
Summary:
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.
Required Skills:
Program Manager, Partnership Services Responsibilities:
Develop compelling data-backed analyses on ways to improve the customer experience, including looking at both product fixes and operational improvement opportunities.
Inform, influence, and execute new processes based on sound analyses and impact metrics that lead to improvements in efficiency and quality of support.
Conduct in-depth investigations to identify and understand trends through leveraging data patterns and soliciting qualitative feedback from users.
Effectively communicate relevant insights around feedback, challenges, and roadblocks to appropriate stakeholders that influence and drive their roadmap prioritization.
Collaborate with Product, Engineering, Operations and vendor support teams to develop multifaceted solutions to fix problems at scale at all stages of the product life cycle.
Build, launch, and grow programs such as alpha/beta product testing or 1 to 1 customer support.
Lead projects focused on the customer experience such as: alpha/beta product testing, launching and growing 1 to 1 or 1 to many customer support programs, and product partnerships to implement customer experience issues.
Minimum Qualifications:
Minimum Qualifications:
Master's degree in Information Systems, Business Administration, Mathematics, or a related field (foreign equivalent accepted) and 24 months of experience.
Experience must include 24 months of experience in each of the following:
- Leading data-driven projects and communicating the results of analysis and insights to technical and non-technical audiences
- Initiating and driving projects to completion
- Implementing processes and programs that improve product or operational performance
- Defining and tracking metrics
- Utilizing problem-solving techniques to assess, analyze, troubleshoot, and resolve issues
- Developing compelling data-backed analyses on ways to improve the customer experience by looking at both product fixes and operational improvement opportunities
- Informing, influencing, and executing new processes based on sound analysis and impact metrics that lead to improvements in efficiency and quality of support
- Leading projects focused on the customer experience such as: alpha/beta product testing, launching and growing 1:1 or 1:many customer support programs, and product partnerships to implement customer experience issues
- Communicating relevant insights around feedback, challenges, and roadblocks to appropriate stakeholders and driving their roadmap prioritization
- Conduct in-depth investigations to identify and understand trends through leveraging data patterns and soliciting qualitative feedback from users, and: 11. Building, launching, and growing programs such as alpha/beta product testing or 1:1 customer support.
Public Compensation:
$178,501/year to $194,480/year + bonus + equity + benefits
Industry: Internet
Equal Opportunity:
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.