FirstBank Jobs

Job Description

Customer Care Specialist will answer incoming calls in a professional manner and provide a fast, accurate and friendly experience for all customer inquiries. You will be responsible for handling all customers concerns and making sure the all customers needs are met. You will need to provide excellent service that will result in a one call resolution.

Essential Responsibilities:

· Provide information or guidance to rental car customers using a positive, empathetic and professional approach

· Use appropriate tools and resources to reach a complete and accurate resolution focusing on one call resolution

· Develop and maintain product, process and technical knowledge related to services

· Exhibit effective verbal and interpersonal communication skills tailored to the audience

· Meet the performance goals established for the position in the areas of efficiency, schedule adherence, quality, customer satisfaction and attendance

· Other duties as assigned

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

High School Diploma or GED equivalent

 1 year of customer service experience, inbound call center experience in a fast-paced environment is a plus

 Strong computer skills with the ability to navigate efficiently between applications, including Microsoft Office

 Minimum of 30 words per minute typing skills

 Strong interpersonal skills and ability to interact with varying personalities Bi-lingual (Spanish) is a plus

Flexibility to work any shift between the hours of 8:30AM to 8:30PM EST time M-F and 10AM to 5PM Saturday - between the hours of 8:30AM to 5:30PM M-F null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.