Job Information
Hub International Administrative Assistant & Customer Service Representative in Miami, Florida
ABOUT HUB INTERNATIONAL:
HUB International Limited (“HUB”) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 18,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.
WHAT WE OFFER YOU:
At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:
Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Paid Parental Leave
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance, because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives
Opportunity to be involved in our DEIC initiatives and efforts to be an inclusive company through our Employee Resource Groups and Employee Voices Groups
Position Summary
As the Administrative Assistant/Customer Service Representative you will interact with customers to provide information in response to inquiries about products and services and to troubleshoot and resolve customer requests and problems. The position is responsible for scheduling and maintaining the appointment calendar. This position is also responsible for updating marketing and social media pages (LinkedIn, Facebook, Instagram, & Website) using provided materials.
Responsibilities
Reaching out to clients and prospects to schedule annual review meetings via Microsoft Outlook and Zoom.
Scheduling policy delivery meetings via Microsoft Outlook and Zoom.
Updating client information and notes on Smart Office.
Creating and updating contact set lists for marketing emails on Smart Office.
Distributing marketing videos, letters, newsletters in compliance with broker-dealer requirements.
Obtain financial articles and newsletters for distribution and posting to social media.
Oversee birthday card and greeting card distribution for clients and prospects.
Planning retirement seminars.
Ordering and maintaining inventory of marketing materials (business cards, letterheads, envelopes, calendars).
Ordering retirement baskets for clients.
Updating company website.
Providing financial reports for client meetings.
Customer service.
Back-up to front desk receptionist.
Qualifications
Excellent communication abilities, interpersonal skills and the ability to multi-task
Detail oriented and strong data entry skills
Microsoft Office Suite experience
Problem solver, team player and proactive
Smart Office experience a plus but not required
Must be able to pass an extensive background check that includes credit check and fingerprinting
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: Negligible
Required Education: Associate degree (2-year degree)
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
EEOAA Policy
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 orUSRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.