Job Information
National Health Transport Dispatcher/ Call Taker in Miami, Florida
The Dispatcher/ Call Taker is responsible for obtaining necessary information from agencies and customers requesting service, coordinating various types of services, schedules requests to meet resource availability, assisting with dispatching the appropriate personnel in response to service requests, processing requests by field crews, facilitating information flow between administrative staff and field personnel, and performing assigned clerical and billing functions.
Responsibilities
Answer customer service calls for service
Input and update emergency and non-emergency call data
Act as a resource point for healthcare facilities and other agencies utilizing the services of NHT Ambulance
Maintain excellent knowledge of company policies, procedures, and medical protocols.
Demonstrate extensive knowledge of all Communication Center equipment, including telephones, radios, and computers and tracking mechanisms
Interact with various healthcare facilities, dispatch centers, insurance agencies and managed care organizations
Act as a customer liaison with agencies and other departments, participating in customer education and marketing
Research and answer customer inquiries
Obtain insurance or managed care authorizations
Communicate and document service delays
Actively work with customers and or ancillary providers to meet the customer service demands
Determine medical necessity for ambulance services
Maintain a calm atmosphere, non-emotional, professional tone throughout the Communication Center
Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events
Maintain knowledge of customer contracts and agreements
Assist responding units with routing instructions to scenes when necessary; relay efficiently and accurately utilizing all map resources
Attend scheduled meetings and training sessions
Perform assigned clerical and billing functions
Perform other duties as assigned
Performs all duties with the utmost professionalism, reliability, and integrity
Qualifications:
Must be at least 18 years of age
High school diploma or general education degree (GED)
Working knowledge of medical terminology
Proficient computer skills (i.e. Microsoft Word and Excel)
Able to type at least 40 wpm
Demonstrate knowledge of local geography
Demonstrate knowledge of local county policies and protocols
Must be willing to work weekends, various shifts, and holidays
Bilingual in English and Spanish
Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.
No Third Party Agencies or Submissions Will Be Accepted.
Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP
Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.
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