Job Information
Brandmuscle On-Site Graphic Designer in Middle River, Maryland
If you’re dedicated, ambitious, and a forward thinker, then BrandMuscle is the right place for you. We partner with some of the world’s largest and most exciting brands to scale their marketing efforts across complex local markets.
About BrandMuscle
BrandMuscle makes channel marketing easy by empowering brands to activate and amplify local markets with award-winning services and SaaS. Our flexible ecosystem of solutions helps brands drive revenue through local affiliates and protects businesses against legal, fiduciary, and other compliance risks. The BrandMuscle platform pairs cutting-edge technology with proven marketing services to support highly regulated verticals.
More than 1.5M local businesses seamlessly scale corporate branding, messaging, and demand generation with our tools that engage customers and increase ROI. With our robust ecosystem, you can address every aspect of local channel marketing and unleash hyper-local activation for affiliates.
Life at BrandMuscle
The culture and people at BrandMuscle are key to our success. We believe in putting clients first, but our employees are at the core of everything we do. We love to give back to our communities through volunteer work and act as ambassadors for our clients, investors, and the organization. No matter the role – all members of the BrandMuscle Team contribute to the success of the company. We believe in sustainability and Diversity & Inclusion – for our staff and the vendors and partners we work with. We hold each other accountable and do the right thing for our clients, the company, and one another.
BrandMusclers are adaptable to change, proactive, and engaging. You can expect a welcoming environment, opportunities to grow, plenty of perks, and regular invitations to share your feedback. Apply today and get involved in shaping the future of BrandMuscle. We look forward to reviewing your application.
About the On-Site Graphic Designer
The On-Site Graphic Designer manages the in-house graphics department for our Alcohol Distributor Client. This role is responsible for managing the day-to-day client communications as well as order submission and design of all point-of-sale print requests. This position reports to the Regional Manager – Creative Services and works with a larger support team headquartered in Chicago.
Responsibilities
Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
Manages multiple design projects of varying complexities simultaneously ensuring all client directions are followed
Manage individual design queue – Expected to design all assigned orders within a 48-hour turnaround. Design between 5 and 10 standard jobs in a day
Accountable for the quality of work and timeliness of delivery across all creative projects
Collects local print requests from salesforce and inputs complete and accurate information into BrandMuscle’s proprietary software application
Understands all aspects of BrandMuscle’s design, approval & production process
Identifies client expectations and needs
Troubleshoots customer issues over the phone, by email, and in-person
Maintains BrandMuscle’s standard of quality and customer service
Adheres to brand guidelines for both distributor and supplier clients and acts as “brand advocate” when necessary
Follows up with questions and requests from Chicago design and support teams in a timely manner
Leads training for clients on BrandMuscle’s processes and product applications
Works with marketing personnel and sales management at the client to identify additional applications for BrandMuscle tools and services
Receives and inspects inventory, and distributes finished material
May be required to operate in-house large and small format printers to produce rush projects and client proofs
Experience
Associate or bachelor’s degree in graphic design, Visual Design, Fine Arts, or related field as well as 1-5+ years of work experience in graphic design with a strong design portfolio.
Requirements
Understanding of the print industry and production process
Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop
Basic understanding of Microsoft Office programs – Word, Excel, PowerPoint
Strong visual communicator with a sharp sense of design
Ability to follow strict brand and industry guidelines
Ability to work independently as well as collaboratively with careful attention to detail
Ability to handle multiple projects with changing priorities
Strong sense of customer service
Self-motivated, organized, and accountable
Resourceful problem solver
Thrives under pressure with the ability to meet quick deadlines
Excellent written and verbal communication skills
Salary
$40,000 - $50,000 The salary range is an estimate. Offers are based on skill set, experience, and level of expertise in the required field.
BrandMuscle is proud to be an Equal Opportunity Employer
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