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JOB REQUIREMENTS: Career Opportunities: IS Service Quality Manager (24530) Requisition ID 24530 - Posted 08/16/2024 - CareOregon - Full Time - Permanent - Portland - Multi Location (9) Job Description Print Preview Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin. Job Title IS Service Quality Manager Exemption Status Exempt Management Level Manager Direct Reports Cross Functional Technical Team Manager Title Director, IS Service Delivery Department Infrastructure Requisition 24530 Pay & Benefits Estimated hiring range \$135,420 - \$165,520 / year, 5% bonus target, full benefits. www.careoregon.org/about-us/careers/benefits Posting Notes This is a fully remote position, but you must reside in one of the listed 9 states. Job Summary The Service Quality Manager plays a critical role in ensuring the timely and high-quality delivery of Information Services & Business Intelligence (ISBI) services. This role leads a team focused on assessing and improving internal ISBI processes and efficiency, developing metrics and reporting, and implementing tools to support these goals. This position involves managing and leading a team responsible for ServiceNow implementation, maintenance, and support. The Service Quality Manager collaborates closely with internal stakeholders, clients, and technical teams to align services with business needs and expectations. Essential Responsibilities Service Quality Using ITIL as a framework, collaborate with ISBI leadership to identify and address areas of ISBI process improvement. Work collaboratively with other teams within ISBI to provide expertise, support, and capacity to solve larger cross team challenges, facilitate resolution of intermittent issues and support processes spanning multiple teams. Identify business and systems requirements for new service management technologies in support of continual ISBI process improvement. Establish and produce consolidated ISBI performance metrics. Develop and maintain strong relationships with stakeholders in other business units and peers in ISBI; collaborates effectively with these groups. Identify, recommend, and establish ITIL process owners, as necessary; operate as an ITIL process owner as needed. ServiceNow Platform Management Ensure the creation and maintenance of an agile, streamlined, scalable, and optimized ServiceNow platform. Participate in the creation of the strategic vision for ServiceNow within the organization. Champion the use of ServiceNow throughout the organization. Oversee day-to-day administration and operation of the ServiceNow... For full info follow application link. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/735558F463F44D18