FirstBank Jobs

JOB REQUIREMENTS: At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. An IT Service Delivery Manager is responsible for delivering consistent and quality IT services to colleagues and customers through the execution of standardized processes and best practices such as the Information Technology Information Library (ITIL). This person provides hands-on leadership to direct reports for empowering, coaching and developing staff, including cross-team collaboration and efficiencies. We can hire candidates located within the Associated Bank footprint. This includes the states of Arizona, Connecticut, Florida, Illinois, Iowa, Indiana, Massachusetts, Maine, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, New York, Nevada, Ohio, Pennsylvania, Rhode Island, South Carolina, Texas, and Wisconsin. We invite you to view the opportunity below. As a IT Service Delivery Manager, you will: Oversee request workflows (ticketing) through immediate team(s) and in coordination across companion teams to facilitate assignment, escalation and timely completion of request. Maintenance of IT product and support documentation, including knowledge bases and troubleshooting guides. Engagement with Business Solutions (IT Product Owners) for product lifecycle management, including supportability requirements and ownership transition during maintenance and major releases/upgrades. Maintain service quality focused relationships with service providers specific to incident, problem and change management. Communicate and work with executive leadership relating to technology issues or suggesting solutions to complex issues. On a continual basis, report to IT leadership standardized metrics related to agreed upon service level agreements. Enable and champion an IT service culture, promoting service improvements (through ITIL Continuous Improvement Process) on an ongoing basis to continually improve quality and customer satisfaction with IT services. Manage the team\'s performance targets, cost, quality of service and end user satisfaction levels; as well as, strategic planning, design, development, documenting, implementation and management of activities associated to service delivery... For full info follow application link. The employment policy of Associated Banc-Corp, and its subsidiaries and affiliates (\"Associated\") provides equal opportunity to all persons. We support a diverse and inclusive work environment where colleagues are respected, treated fairly, and given equal opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that the organization can truly perform at its best, carry out its vision, and make a difference for the communities we serve. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/A2DCDD55C6064B60