FirstBank Jobs

Apply for Job Job ID361923 LocationTwin Cities Job FamilyInformation Technology Full/Part TimeFull-Time Regular/TemporaryRegular Job Code8631US Employee ClassCivil Service Add to Favorite Jobs Email this Job About the Job System Administration and Infrastructure support (45%) Work with CSE-IT Linux administrators to maintain Linux operating system deployment tools and processes. Install and configure Apache web servers and own & manage the SSL certificate fulfillment process. Install and configure the Samba file service on CSE file servers. Administer Linux and AD users and groups. Participate in disaster recovery processes. Perform hardware maintenance. Work with PGC personnel to maintain PGC-required software and hardware. Collaborate with CSE-IT Operations engineers on incident and project work. Update Deployment and Systems Configurations for Computer Fleet & Servers (35%) Image and deploy computer hardware, including servers and workstations, using Puppet and other tools. Write deployment code using Puppet to automate system configurations across the fleet of CSE-IT managed computers and servers. Manage and direct field support for the CSE-IT Service Desk. Work with PGC personnel to install and configure PGC-required software and hardware. Create and manage processes and tools needed for operations and Service Desk Incident and Request Fulfillment. Develop and maintain Service Desk and Operations documentation for knowledge base. Technical Support (20%) Provide Tier 2 technical support for college faculty, staff, and students. Provide desktop Linux support for customers of the Enterprise Linux service. Provide technical support for PGC users. Act as consultant to CSE-IT Support Coordinators by researching and testing solutions to technical issues. Qualifications Required Qualifications A BA/BS degree in a field related to the position; or a combination of related education and work experience in the areas of system administration or technical support to equal four years. Experience working in a Higher Education IT environment. Experience providing Tier-2 level technical support Demonstrated experience managing both technical problems and interpersonal customer service issues in a demanding work environment. Preferred Qualifications Experience in using TeamDynamix Experience communicating with and serving the technical needs of high profile users like deans, department chairs, distinguished faculty, and/or business executives. Experience supporting Linux Experience supporting and deploying operating systems using Puppet Experience with University of Minnesota OIT technical support processes. Experience creating technical documentation. About the Department CSE-IT is a diverse, multi-disciplinary group of professionals who facilitate effective teaching, research, and outreach by providing versatile and expert technology solutions to current and future scientists and engineers. We find the best possible solution for our customers, using the full range of expertise and resources available. We continuously improve by always striving to find better ways to provide solutions that meet the needs of our customers and our organization. We create community by knowing our customers and understanding their needs, by working cooperatively with our College and University partners, and by coming together as IT professionals who are encouraged to respect each other, speak our minds in an open atmosphere, and share our ideas to solve problems. Benefits Working at the University At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work. The University also offers a comprehensive benefits package that includes: Competitive wages, paid holidays, and generous time off Continuous learning opportunities through professional training and degree-seeki g programs supported by the Regents Tuition Benefit Program Low-cost medical, dental, and pharmacy plans Healthcare and dependent care flexible spending accounts University HSA contributions Disability and employer-paid life insurance Employee wellbeing program Excellent retirement plans with employer contribution Public Service Loan Forgiveness (PSLF) opportunity Financial counseling services Employee Assistance Program with eight sessions of counseling at no cost Employee Transit Pass with free or reduced rates in the Twin Cities metro area Please visit the Office of Human Resources website for more information regarding benefits. How To Apply Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647. Diversity Employment Requirements Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment. About the U of M The University of Minnesota, Twin Cities (UMTC) The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations. At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022). The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.