Job Information
Mozarc Medical Holding LLC Customer service IT Business Analyst-DF310 in Minneapolis, Minnesota
Position Title: Customer Service IT Business AnalystA Day in the LifeAs an Customer service IT Business Analyst you will be a part of the Application Support Team within the global IT department. You will support the maintenance and the deployment of business applications, related to the processes managed mainly with SAP ECC and S/4. The main area of responsibility will focus on customer service and service and repair, but it could also include other business processes i.e. manufacturing, procurement, supply chain and support business flows.Responsibilities may include the following:Support the implementation of S4Hana in MozarcConsult with business stakeholders and develop relationships with business partners (both from IT and business units) - to understand and evaluate our current business processes and identify business problems and needs translating them into ERP system requirements.Provide technical expertise for system functional specifications and deploys new and current systems, processes and procedures determining the best path for solving business problems/opportunities into high-level business ERP solutionDevelop solutions to complex business problems, which require the regular use of ingenuity and innovation. Ensure solutions are consistent with organization objectives according to business impact and prioritize work accordingly.Configure system settings and options; plan and execute unit, system, and integration testing to meet business requirementsProvide to training, knowledge transfer, reports, and documentationStimulate cross-functions changes and to rationalize and improve the processes, ensuring business solutions developed across the organization are aligned to standards and Quality SystemEnsure that Mozarc Medical's systems and the information on them are protected in accordance with best information protection practices.Ensure all IT systems / applications fulfil required software validation needs.Respond to all incidents and requests raised by business and manufacturing users on own job areaMust HaveMaster Degree in Management Engineering or similar (with particular focus on business processes)2 years of experience in the IT department supporting the business with SAP2 years of SAP ERP (Enterprise Resource Planning) implementation and support experience in particular: Customer service and Service and repair.Experience in using / supporting SAP ERP and associated integrationsEnglish advanced levelNice to HaveOther languages are considered a plus (German and French in particular)SAP 4/HANA experience will be considered as an advantage.Excellent communication skillsMS Office ( Excel advanced level)Self-motivated and proactiveAbility to work under minimal supervisionEqual Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity