Job Information
TEKsystems Member Advocate in Minneapolis, Minnesota
Description:
This person will be the first call into Company from both providers and members. The call could be a provider if the plan is within coverage and vice versa to members. There will be calls helping to navigate the platform. These people will not be licensed so they will not be able to give advice or direction to someone asking for advice for a health plan. They will kick that call to a benefits advisor.
● Go above and beyond to provide the member or provider with a simple and seamless experience.
● Courteously respond to member and provider inquiries via inbound call or email.
● Determine the best way to resolve member and provider inquiries by asking probing questions and making appropriate recommendations based on health insurance product path and program.
● Correctly communicate claims and benefits information from designated internal platform(s) to further assist with caller’s inquiries.
● Demonstrate empathy and active listening in each interaction with the caller.
● Accurately document all interactions within our Customer Relationship Management (CRM) platform with clarity and professionalism.
● Collaborate with additional third-party entities, navigators/brokers, and internal departments to assist with caller’s needs.
● Be willing to maintain a flexible work schedule, based upon the needs of the business. This may include early morning, evening, or weekend hours during the Open Enrollment season.
● Demonstrate commitment to Compassion, Advocacy, Resolution, Education, service model and the company-wide core competencies of being authentic, curious, creative and outcome-oriented.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.