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What You Need To Know

Open the door to a groundbreaking tech career with an industry leader. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we’re heavily invested in the most transformative new technologies – and the most brilliant tech professionals. Southern Glazer’s was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Overview

The Senior Network Administrator is responsible for the end-to-end management and support of equipment/software by ensuring the environment(s) are patched, right sized and available for the business. The Administrator will partner with peer administrative teams to maintain standards, gold images, environment documentation and configuration management. Also, responsible for proactively monitoring of system capacity, utilization, and performance to avoid negative business impact. The Administrator provides support for the environments they support.

Specialized Skills and Technologies

• Network Policy Controls and Enforcement, Cisco Routing and Switching, Data Center/ACI, MPLS, VPN, BGP, EIGRP, COS/QOS, Call Center (PCCE), Callabrio Engineering, Voice Migrations

• Ensuring that the following tools are up to date are also under this role to include Steel Central and Orion

• Assisting with annual fail over testing is also completed as part of this role

• The review of runbooks as projects are moved from build to support also fall under this role

• On call rotation is part of this role

• Advanced troubleshooting is expected as part of the skill set of this role

• Experience in Microsoft office tools

Primary Responsibilities

• 3+ years experience

• Less than 20% travel

• Stay current on supported technologies through various training opportunities

• Identify opportunities to enhance processes, procedures and policies relating to administrative function

• Participate in on call rotation

• Provide accurate and timely updates to work

• Improve the service offered to our business partners

• Proactively work on continuous improvement by identifying cost reductions and productivity improvements

• Create measures for successful execution, including policies, processes, procedures, and controls

• Implement, enforce, and improve policies, processes, procedures, and controls

• Maintain system landscape documentation

• Ensure effective administration of, and compliance with, all internal processes, procedures, and controls

• Communicate effectively up and down the organizational hierarchy

• Implement continuous improvement measures and initiatives

• Monitor and work on issues

• Research, evaluate and recommend applications

• Monitors, troubleshoots, and maintains systems / hardware / software and uses remote monitoring tools

• Monitors usage of shared resources, and works with appropriate engineers to resolve issues related to malfunctions

• Coach others

• Analyze project requirements and accordingly provide technical and functional recommendations

• Maintain and enhance enterprise storage and backup environments that are on-premises and in the cloud by identifying technology / process improvements

• Diagnose, troubleshoot, and resolve storage and backup related incidents either hardware or software related

• Maintain knowledge of vendor technology and solutions

• Professional level understanding of a wide variety of systems and how they interact as to provide a complete service to the customers that meet business requirements

• Provide support of enterprise backup solutions, disaster recovery and high availability

• Develop reporting of storage utilization, capacity, and trending

• Track backup job success / failure with a goal to minimize failures

• Maintain and enhance related computing environments and platforms such as cloud and on premise virtual and physical server hardware, operating systems, applications software, and all configurations

• Demonstrate professional level experience in diagnose, troubleshoot, and resolve: hardware, software or other problems, and correct when necessary

• Monitor the performance of network hardware

• Coordinate and implement appropriate security measures to protect data, software, and hardware

• Lifecycle and Asset management when appropriate

Preferred Qualifications

• Possess industry certification(s)

• ITIL Foundation certified

Minimum Qualifications

• Bachelor's or technical degree in related field or equivalent experience

• 3+ years’ experience in Infrastructure administration as it relates to the hardware and software components that align to technologies supported at Southern Glazers

• Excellent verbal / written communication skills

• Expertise to analyze and solve problems, think outside of the box, and grasp technical concepts

• Strong ability to combine information or data to find relationships among seemingly unrelated events

• Self-starter / motivated

• Delivers results

• Changed agent

• Strong attention to detail

• Ability to diagnose when a system or environment has a problem, issue or fault and resolve

• Ability to create, read, analyze, and interpret technical diagrams and written procedures

• Strong team player who can work across multiple functions

• Familiarity with ITIL concepts

Agile Delivery Values

• Openness – Team and stakeholders agree to be open about all work and challenges

• Commitment – Personally commit to achieving the goals of the team

• Respect – Respect your team members to be capable and independent

• Courage – You have courage to do the right thing and work on tough problems

• Focus – Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a team

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device

• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping

• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

Southern Glazer's Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.