FirstBank Jobs

JOB TITLE: Computer Operator/Account Specialist

DEPARTMENT: Mishawaka Utilities - Business Office

SALARY: $2,031.26 Bi-Weekly

HOURS: 8:00am - 5:00pm

DEFINITION

To review every meter read obtained throughout the City and determine if the readings are viable to be billed. If a reading is in question then a reread may need requested or further investigation to determine if it needs turned over to the Electric or Water Department staff. Track the cycle/routes that are upload daily to confirm all cycle/routes are read for the month and within the allotted number of days. Keep record of dates and personnel that read the route in order to keep reading and billing on schedule. Should understand the functionality of rate schedules and be able to calculate bills or adjustments. Responsible for daily cash balancing of all cashiers and cash from third party processor (Invoice Cloud). Generates files needed to create upload of all EFT payments (bank draft). Reports to and accepts assignments from Data Processing Manager.

EQUIPMENT USED

1. Software - Excel and Word
2. Web-based applications
3. Computer printer
4. Multi-line telephone
5. Fax machine
6. Copier
7. Scanner
8. Calculator

JOB LOCATION

Mishawaka Utilities Business Office, 100 Lincolnway West., Mishawaka, IN 46544

PHYSICAL REQUIREMENTS

Must be able to sit for long periods of time. Must be able to stand, stoop, reach, kneel and bend to perform duties. Must have good vision and excellent eye-hand coordination. Must be able to maintain working speed to handle the volume of work. Must have ability to maintain accuracy and concentration with the high level of data entry work.

ENVIRONMENTAL/WORKING CONDITIONS

Must be able to work alone and with fellow employees in performance of duties. Must be able to work with noise created by office environment. Must have ability to work for long periods of time at a computer monitor.

ESSENTIAL FUNCTIONS OF THE JOB

Check consumption reports and request rereads. Prepare work orders to check out meter problems. Verify consumption on all demand readings. Check uploaded meter data for potential problems. Check consumption on deduct meters and update route book monthly. Investigate property owners and purchase dates through St. Joseph County Assessors website in order to determine who is responsible for usage on meter reads.

Prepare cutoff list and update the final cut off list. Add miscellaneous reconnect charges, credit history and activity log notes to customers on the cut off list.

Finalize payment batches from cashiers and EFT payments (bank draft). Keep track of cashiers number of transaction and variety of payment methods on a daily basis. Be able to prepare bank deposit to be picked up by outside currier.

Understand functionality of third-party processors such as Invoice Cloud, Lake City Bank and Mishawaka G.I.S. (Geographic Information System)

ADDITIONAL EXAMPLES OF WORK PERFORMED

Assist in handling the duties of the other Data Processing staff in their absence. Be able to compile documents needed to provide the Water Department their daily truck schedules. May be required to help other office employees.

REQUIRED KNOWLEDGE AND ABILITIES

Must have ability to deal with other employees in a courteous and tactful manner. Must have sufficient knowledge and dexterity to use equipment listed in C. Must have experience with a computer terminal and data entry. Must have experience in Microsoft Excel and Word. Must have knowledge of departmental practices and billing procedures.

QUALIFICATIONS

1. Must possess a high school diploma or equivalent GED
2. Must possess speed, skill and accuracy in performing data entry work
3. Experience with Microsoft Word and Excel
4. Ability to operate a calculator
5. Must pass a pre-employment drug screen
6. Must adhere to the City of Mishawaka Drug and Alcohol-Free Policy

*APPLICATION *

Resumes/applications may be submitted via email, fax, regular mail, or in person to: Mail: Human Resources City of Mishawaka 100 Lincolnway West Mishawaka, Indiana 46544 Fax: (574) 254-0197 Email:[humanresources@mishawaka.in.gov]{target="_blank"}

To apply for this job email your completed application to[humanresources@mishawaka.in.gov]{target="_blank"}