Job Information
Motion Recruitment Partners Technical Customer Care Specialist (Remote) in Mission, Kansas
Technical Customer Care Specialist (Remote)
Mission, KS
100% Remote
Contract
$18.14/hr - $18.14/hr
Come join our team. Our client is looking for a Technical Customer Care Specialist for a 6-month contract and will be working remotely
Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.
Contract Duration: 6 Months
Required Skills & Experience
High School Diploma or GED .
Flexible to work any shift during business hours in the Central Standard Time Zone, currently Monday - Friday 6am -8pm Saturday 8AM - 6PM (hours subject to change to meet business needs).
Ability to accommodate extended work hours, a flexible schedule, and work overtime as needed.
Excellent written and verbal communication skills.
Attention to detail and the ability to adapt to change.
Ability to accurately facilitate communication between the customer description and the written word in the CRM ticketing system.
Desired Skills & Experience
Associates Degree or Technical Certification or commensurate work experience.
Ability to analyze, troubleshoot, and document issues related to system performance and functionality.
Experience supporting online products and services.
Experience using web developer tools to troubleshoot website problems. Ex: Chrome, IE, Firefox, and etc.
Experience supporting mobile devices such as IOS and Android.
What You Will Be Doing Daily Responsibilities
Represent the client in customer communication via phone and email to assist customers in resolving technical issues.
Demonstrate strong interpersonal and communication skills, while working with diverse audiences.
Exhibit personal responsibility, accountability, and teamwork
Troubleshoot difficult problems with either the customer’s configuration, our software, or other vendor integration points.
Provide one-on-one training to new and existing customers as needed while working on support tickets.
Identify and resolve issues that prevent users from utilizing our software.
Provide proper follow-up, even when a problem has not been resolved, to ensure the customer is kept apprised of the issue status.
Maintain strong working knowledge of released products.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k) including match with pre and post-tax options
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan
Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by: Kenny Edgerton
Specialization: Customer Support / Call Center / Client Technical Support