Job Information
Citigroup Bilingual Customer Service Representative(French and English) in Mississauga, Ontario
The Bilingual French Customer Service Representative is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues.
Responsibilities:
Assist with evaluating and resolving service inquiries from clients across different platforms
Effectively use various computer systems to complete assigned tasks and address account inquiries
Develop and maintain working knowledge of specific groups of Citi products and services
Analyze and identify potential risks and identify solutions that meet client needs
Complete assigned tasks in an accurate and efficient manner
Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
Bilingual (Fluent in French and English)
1-3 years’ work experience in a related role
Proficient in Microsoft Office and Windows Operating Systems
Demonstrated experience solving customer service inquiries.
Effective verbal and written communication skills
Ability to work in a fast pace environment.
Excellent technical and data entry skills, including the utilization of a 10-key touchpad
Proven ability to navigate multiple systems and customer service platforms concurrently
Education:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Must be bilingual - Fluent in French and English
Work from home - Mississauga Ontario Canada
Work from home - London Ontario Canada
Work from home - Ottawa Ontario Canada
Full time only 37.5 hours per week
Ability to work a shift as assigned during business hours operation including statutory holidays and weekends
Must be able to work until 9:00pm M-F
Must be able to work until 6:00pm Saturday / Sunday
Must have High Speed internet - Minimum connection speed of 10.0Mbps and Downstream 3.0 Kbps. Dial-up, satellite, and WI-FI internet is not supported
Must have dedicated quiet work space
Job Family Group:
Customer Service
Job Family:
Service
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .
View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.