Job Information
Whirlpool Corporation Specialist, Supply & Logistics in Mississauga, Ontario
Requisition ID: 63798
ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
This role in summary
Whirlpool is seeking qualified candidates for the role of Specialist, Supply & Logistics . This role will be onsite at our Whirlpool Canada Central Ad Cntr facility. This individual is responsible for the day to day planning and successful execution of all direct to site Builder and Home deliveries across Canada. This includes but is not limited to daily interaction with Builder and 3rd Party partners to ensure understanding of requirements, appointment confirmations and order statuses are understood and completed.
In this role you will also be involved in the development of processes and metrics to support continuous improvement.
Your responsibilities will include
Manage Builder & Home Delivery requirements on a daily basis ensuring sufficient capacity and adherence to customer/ site requirements
Build and develop positive working relationships with all Local Distribution Centers, (LDC) and external partners
Develop Standard Operating Procedures, (SOP) and training to support day to day delivery processes
Obtain and manage deliver quotes as required
Ensure completion and accuracy of delivery status updates
Review routing metrics and continuously improve
Assist in the implementation of metrics into SAP/BW and Tableau
Utilize Route Planner by Descartes to determine route efficiency
Answer capacity and delivery questions for our process partners
General support for all customer inquiries around delivery confirmation, product returns and site/customer requirements
Troubleshoot appointment issues and conduct root cause analysis
Collaborate with Customer Service in regards to delivery escalations
Analyze exception billing by Local Distribution Center and work with cross functional 3rd Party Partners to validate occurrences
Review and analyze post-delivery survey results and support reporting of Key Performance Indicators, (KPI)
Minimum requirements
Bachelor's Degree
2+ years’ experience in an Administrative or Coordination role
2+ years’ experience in Transportation or Supply Chain
Preferred skills and experiences
Bachelor's Degree in Business or Supply Chain
Experience in solving practical issues and engaging cross-functional teams to reach consensus
Excellent written, verbal, and interpersonal communication skills
Ability to handle multiple tasks, and meet defined deadlines
Excellent organization and time management skills
Self-driven and motivated
Customer centric thinker
Quick learner
Descartes Route Planner experience preferred, but not mandatory
RSRWH
Connect with us and learn more about Whirlpool Corporation
See what it's like to work at Whirlpool by visiting Whirlpool Careers (http://www.whirlpoolcareers.com/) . Additional information about the company can be found on Facebook (http://www.facebook.com/WhirlpoolCorp/) , Twitter (http://twitter.com/whirlpoolcorp) , LinkedIn (http://www.linkedin.com/company/whirlpool-corporation/life/) , Instagram (http://www.instagram.com/whirlpoolcorp/) and YouTube (http://www.youtube.com/user/WhirlpoolCorporation) .
At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
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