Job Information
ASSA ABLOY IT Operations Engineer in Monroe, North Carolina
Career Opportunities: IT Operations Engineer (30204)
Requisition ID 30204 - Posted - ASSA ABLOY Accessories and Door Controls Group, Inc. - Architectural Hardware Group - Monroe, NC (Hwy 74 E) - IT, Telecom & Internet - Posting Country (1) - Yes - Associate - Travel Required: 0%-10%
Job Description Print Preview
ASSA ABLOY is the global leader in door opening solutions dedicated to satisfying end-user needs for security, safety and convenience.
ASSA ABLOY Norton Rixson in Monroe, NC is the North American center of excellence for door motion control products. Primarily sold under the Norton Rixson brand, we manufacture and distribute mechanical and electro-mechanical door closers, low energy door operators, concealed door closers, and various accessories related to door motion control.
Reporting directly to the Manager of Networks and Infrastructure, we are seeking an IT Operations Engineer to join our ASSA ABLOY Norton Rixson team. The primary role of the IT Operations Engineer is to ensure critical IT infrastructure, business-critical processes, and supporting systems continue to meet or exceed business stakeholder needs. This position serves a vital role in ensuring operational integrity and stability, allowing continuous production 24/7/365 without interruption. Therefore, the IT Operations Engineer is a hands-on worker who will collaborate with all departments to provide new solutions and ideas that increase operational performance and efficiency and help to drive down cost.
Primary Responsibilities :
Within ASSA ABLOY standards and guidelines, you will be responsible for:
Purchase, install, document, and maintain all computer systems, including but not limited to macOS and Windows clients, Windows and Linux servers, mobile iOS and Android clients including phones, handheld scanners, and tablets, VMWare clusters, Azure resources and workloads, DR appliances such as Veeam Backup & recovery and ASRs, printers and copiers, VoIP equipment, time clocks, access control hardware, security camera systems, and conference room automation.
Maintaining all software and hardware, including purchasing, licensing & renewals, installation, upgrades, and patching. Knowledge of the Microsoft 365 platform is a must. This includes Office, SharePoint, Teams, Teams Rooms, FedEx and UPS shipping applications, among others.
Manage and maintain LAN/WAN/WLAN, Cisco switching, Wi-Fi, and SDWAN infrastructure.
Ensure security compliance and patching on all endpoints.
Administer active directory objects, including users, groups, mailboxes.
Collaborate with office staff, operations, and engineering teams on IT projects to research, enhance, and deploy new technologies, focusing on improvement and automation.
Proactively monitor and respond to Service-Now Service Desk level 2 and 3 tickets, ensuring timely resolution or escalation while maintaining clear communication with users.
Acquire and maintain working knowledge of a wide range of business applications, processes, and systems. JDE, Ignition, SolidWorks/Teamcenter, knowledge is a plus.
Serve as a liaison between non-technical stakeholders and technical teams for any issues that arise, as well as any process change requests.
Ensure solutions meet business needs and requirements.
Knowledge and Skill Requirements :
A BS degree or Associates Degree with equivalent work experience. Preferably 3-5 years working in a manufacturing environment handling all aspects of IT hardware and software-related systems and infrastructure and applying those technologies to business processes and analytics. Must be able to thrive and learn in a fast-paced environment.
Proficient with Cisco switch, router, and Wi-Fi technologies. Knowledge of Prime and Cisco DNA is a plus.
Proficient in Apple, Microsoft, and Google-based operating systems. Strong familiarity with barcode and label printing equipment is essential. Knowledge of Adaxes, SCCM, and Intune is highly advantageous.
Microsoft Active Directory, Azure Entra ID, VXRails knowledge required.
Working knowledge of security compliance and patch management required. Previous usage of Rapid7, SentinelOne, N-Central, BigFix is a plus.
Scripting knowledge is beneficial.
Exceptional organizational and prioritization abilities, adept at managing multiple projects simultaneously.
Some after-hours and weekend work required.
Some heavy lifting required.
Strong presentation, spreadsheet, flowcharting, and word processing skills.
Previous experience with Enterprise Resource Planning (ERP) systems preferred, with a preference given to those with direct JD Edwards experience.
Must have excellent time management, problem-solving, and organizational skills with attention to extreme detail. Excellent oral and written communication skills are a must.
Top of Form
If you are interested in this opportunity, please apply on our website.
Must be legally eligible to work in the US for any employer. We E-Verifiy.
No Sponsorships
No Relocation Provided
NO RECRUITERS
Norton Rixson is an Equal Opportunity Employer
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.