FirstBank Jobs

Req Id: 418964

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

This role will join a dynamic team that is transforming the way BBM provides services to our customers. Our goal is to improve, simplify and accelerate processes by using technologies to deliver better and faster services to our customers.

Reporting to the Director of Business Architecture and Solutions, you will lead the definition and execution of our Robotic Process Automation (FCR) program with a cross-functional team of architects, software developers and business analysts. This strategic role requires someone with exceptional program management skills, proven technical expertise, and a passion for operational excellence through innovative software solutions. The successful candidate will play a critical role in transforming our business processes, improving efficiency and creating new growth opportunities

Key Responsibilities

• Develop and implement an overall FCR strategy that aligns with the organization’s long-term goals and objectives.

• Work closely with cross-functional teams including business process owners, IT professionals and stakeholders to identify and prioritize automation opportunities

• Lead the design, development and implementation of FCR solutions, ensuring seamless integration with existing systems and processes.

• Oversee the selection and deployment of FCR tools and technologies, assessing their fit and effectiveness for various automation scenarios.

• Establish and maintain strong FCR governance and compliance frameworks, ensuring compliance with regulations and industry standards.

• Track and evaluate the performance and effectiveness of FCR initiatives, identifying areas of improvement and implementing necessary adjustments.

• Provide regular status reports and updates to management on the status of projects and FCR initiatives

• Facilitate training and knowledge transfer sessions for stakeholders and end users, fostering a culture of adoption and use of FCR.

• Stay abreast of the latest FCR trends and technologies, recommending and implementing innovative solutions to drive continuous improvement

• Represent the FCR program in cross-functional meetings and discussions, effectively communicating the benefits and challenges of automation to stakeholders.

Qualifications

• Undergraduate degree in Science, Technology, Engineering, Mathematics or equivalent experience

• 10 years experience in delivering scalable enterprise systems in IT and network technologies, preferably in a telecommunications environment.

• 5 years experience in a team lead role

• Demonstrated track record of leading and executing complex initiatives, demonstrating exceptional project management skills.

• Thorough knowledge of FCR principles, methodologies and best practices including process identification, analysis, design and implementation.

• Ability to think strategically and make informed decisions, balancing technical feasibility and business requirements

• Ability to prioritize and multi-task directly or indirectly related to deliverables in a rapidly changing environment while dealing with changing priorities.

• Strong leadership with the ability to inspire, coach, lead and build a cross-functional team with a common goal to improve the customer experience.

• Strong problem solving attitude, ability to deal with ambiguity and delivery focus - all essential

• Team oriented, able to work effectively at all levels of an organization with the ability to bridge between technical and non-technical teams and influence others to build consensus.

• Experience in an Agile (SAFe) environment is preferred.

• ITIL certification is an asset

• Excellent communication skills (written and verbal) at all levels of the organization, appropriately. Bilingualism (English and French) is an asset

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Toronto || Canada : Alberta : Calgary || Canada : British Columbia : Vancouver || Canada : Ontario : Mississauga || Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 07/16/2024

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form (https://www.bce.ca/Accessibility_services/Accessibility_Feedback?brand=bce) or visit our Accessibility page (https://www.bce.ca/accessibility_services) for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details (https://www.phenom.com/talent-acquisition) ) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers. (https://reviews.canadastop100.com/top-employer-bell?lang=en)