Job Information
Nestle Digital Customer Marketing Specialist in Montreal, Quebec
Position Snapshot
Business area: Nespresso
Location: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3;
Hybrid
A little bit about us
Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality™ Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.
In 2022, Nespresso has achieved B Corp™ certification - joining an international movement of 4,900 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.
Headquartered in Vevey, Switzerland, Nespresso operates in 81 countries and has over 13'000 employees. In 2021, it operated a global retail network of 802 boutiques. For more information, visit the Nespresso corporate website: www.nestle-nespresso.com
What to Expect:
The Digital Customer Marketing Specialist is a technical expert responsible for supporting and developing content branding, implementing the full digital funnel, and managing Nespresso's business on Amazon. This role involves working with cross-functional teams to prioritize qualitative new member acquisition and enhance the customer journey. The majority of the time will be spent in Retailer portals (Amazon Vendor Central and assisting internal processes and procedures.
A day in the life:
Account Support & Vendor Central Lead
Manage our brand store page and execute vendor central operations
Assist in complete commercial operations and participate in diverse tasks such as account presentations, sampling submissions and reporting on essential promotional programs.
Account Communication, Merchandizing & Brand Store Maintenance
Manage catalogue and product detail page (PDP) which includes new item setup, item maintenance, content uploading, and PDP monitoring.
Assist marketing in obtaining media packages maintaining and improving brand store content, and capitalize on communication opportunities.
Reporting & Analysis
Provide critical sales and financial data, offering insights into business performance.
Monitor the performance of new items and recent assortment additions.
Assist the Analyst, providing context and background to the data.
Collaborate with the internal Media Team and Market Research team.
Cross Functional Support (Business Planning & Financial Reconciliation)
Participate in and represent during cross-functional meetings, offering essential account information and updates to the organization.
Support advertising agency partnerships by providing key agencies with data and insights.
Offer support to external partners by providing them with relevant National Promo details, assortment changes, PO#, and promo and activation plans.
Role Requirements
Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market.
Bachelor’s degree or College Diploma in Business Administration, Marketing, Digital Marketing, Communications, Ecommerce or equivalent
Minimum 1 year of experience working for or supporting Amazon is necessary; previous experience as an Amazon.com or Inventory Planner is desirable.
Minimum of 3 years of experience in retail, CPG, wholesale, or Direct to consumer
Basic financial knowledge, including an P&L and manufacturer financials.
Strong analytical skills, including the ability to work with numbers, generate reports and statistical data, interpret the data, and identify problems, opportunities, trends, and develop solutions.
Preferred Skills
Strong technical skills, with the ability to fluently navigate within customer portals, dashboards and internal platforms.
Strong project management skills, with the ability to work under pressure, manage multiple projects simultaneously with minimal supervision.
Benefits
Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
Company matched pension plan
Three of Vacation and six personal days (Personal Paid Holidays)
Flexible and hybrid work arrangements
Excellent training and development programs as well as opportunities to grow within the company
Access to Educational Assistance & Tuition Reimbursement
Bonus eligibility
Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
Adoption benefits to remove some of the financial barriers associated with adoption
Free Nespresso Coffee Machines and $100 monthly coffee credit
Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
What you need to know
We will be considering applicants as they apply, so please don’t delay in submitting your application.
Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.
If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.
#LI-Hybrid
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.