Job Information
Robert Half Customer Experience Specialist in Moody, Alabama
Description We are offering a short term contract employment opportunity for a Customer Experience Specialist in the Wholesale Distribution industry, based in MOODY, Alabama. The successful candidate will focus on processing customer credit applications, maintaining customer credit records, and resolving customer credit inquiries in a detail-oriented manner.
Responsibilities:
• Processing customer credit applications using Cloud Technologies and CRM.
• Maintaining accurate customer credit records using Database and Microsoft Excel.
• Resolving customer credit inquiries.
• Monitoring customer credit accounts using EO/IR systems.
• Taking appropriate action to collect delinquent payments using About Time.
• Ensuring high levels of Customer Satisfaction and Customer Service.
• Assisting in managing Customer Account details.
• Contributing to the overall Customer Success strategy of the team. Requirements • Proficiency in Cloud Technologies is required
• Familiarity with Customer Relationship Management (CRM) systems
• Experience with Database management
• Knowledge of EO/IR systems is desirable
• Advanced skills in Microsoft Excel
• Proficiency in using the 'About Time' software
• Experience in managing Customer Accounts
• Proven track record in enhancing Customer Satisfaction
• Strong Customer Service skills
• Experience in implementing Customer Success strategies
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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