Job Information
TEKsystems Patient Experience Specialist in Morrisville, North Carolina
Description:
CSR's will be working out of contact center and responsible for fielding inbound calls from customers who own their product (discount prescriptions cards). CSR's will be responsible for providing website navigation support, updating customers' accounts, and providing insight to more affordable medication options specific to each customers' individual TrialCard. CSR's interact directly with customers primarily inbound but with some outbound via telephone and computer technology. The representative is responsible for answering all phone calls within the workday to assist customers (i.e., patients, pharmacists, physicians, sales reps, etc.) with activations and troubleshooting.
Provide customer service related to TrialCard programs to pharmacists, physicians, consumers, and sales representatives.
Understand and use of basic phone etiquette, reporting adverse events and dependability and reliability in regards to reporting to work on time and give sufficient notice of absences known in advance.
Skills:
Customer service, customer care, Customer support, Patient data, Ms word, Ms excel, Technical support, Call center, Customer care, Computer skills, Data entry, Pharmacy, prescription benefits, Typing, Windows, Phone customer service
Top Skills Details:
Customer service, customer care,Customer support,Patient data,Ms word,Ms excel
Additional Skills & Qualifications:
The best candidates are those that are motivated/driven and seeking a long-term career. All customer service backgrounds considered;
Critical Thinking and Research skills. Problem Solving skills. Ability to research issues and explain to a customer. call center is a plus. Best candidates are passionate about helping others and making a difference in their healthcare journey. Call Center and Pharmacy experience is a plus.
Ability to be promoted into PES II and PES III after successfully learning additional programs/drugs. This career progression comes with a pay increase of $1 for each additional tier, generally can progress to PES III in approx 1 year.
Research and resolving problems. Ability to research issues and explain to a customer.
Experience Level:
Entry Level
This position requires 4 weeks of training onsite in Morrisville, NC
After successfully completing training the position will transition into a fully remote position.
The client will provide the equipment.
Next steps
In order to qualify for the role you must connect with the Recruiter
Discuss work experience thoroughly
Send an updated resume and complete an internet speed test (speedtest.net)
Complete an initial interview with Recruiter via Microsoft Teams
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.