Job Information
Nielsen Ad Intel Manager- UK in Mumbai, India
ABOUT THIS JOB
The Manager maintains full responsibility for all Classification Analysts and Team Leads within their team. Responsible for supervising the daily functions of a production department.
JOB RESPONSIBILITIES
Oversee day to day operations
Overall responsibility for meeting client deliverables
Overall responsibility for meeting quality standards
Overall responsibility for meeting productivity targets
Analyze quality and productivity reports to ensure targets are met
Liaise with the Quality Control and Reference Data Managers to ensure rules are being adhered to
Ensure documentation is kept up to date
Ensure IT issues are raised appropriately
Work with the Team Leads and Senior Analysts to ensure under performers are supported and brought up to acceptable levels
Ensure sickness levels are kept to a minimum and flag any issues to the Operations Director
Ensure annual leave is well planned to prevent low capacity issues
Attend regular meetings with the Operations Director and report quality, productivity and client deliverable KPIs
Hold regular meetings with all team members
Hold one to one meetings with individual team members
Help team members set personal goals to help them grow within their roles
Monitor and manage delivery schedules of multiple data sets and/or processes integral to Ad Intel UK deliveries.
Contribute to the strategic direction of Ad Intel operations; support business goals & objectives.
Manage capacity planning and oversight of workload for production teams.
Ensure Ad Intel data meets established thresholds for quality and delivery; responsible for schedule, control, and management of workflow in a production environment.
Coach and mentor direct reports, including team leads.
Cultivate and build a high-performing team.
Recommend personnel actions including hiring, termination, promotion, and merit increases.
Identify process areas to support continuous improvement; work with all relevant stakeholders (technology, operations, product leadership) to align on plan and impacts.
Recommend enhancements, and changes to software and applications to make processes more efficient and minimize data quality risks.
Liaise with other production teams as needed to ensure that deliveries are met.
Recommend guideline/process reviews based on analysis of data inputs and research reports.
ROLE REQUIREMENTS
Strong leadership skills
Must excel at demonstration of Nielsen core values: Inclusion, Courage, and Growth.
Must be able to work independently and be accountable for decisions.
Must be able to drive teams and individuals to meet expected benchmarks for quality and output.
Must possess strong communication, interpersonal and influencing skills.
Must be able to prioritize tasks and projects.
Must have strong coaching and mentoring skills.
Must have creative thinking and problem-solving skills.
Must be analytical and detail-oriented.
Must have strong organizational skills.
Must respond well to feedback, and be comfortable delivering feedback to associates and teams.
REPORTS TO
- Ad Intel UK Operations Director