FirstBank Jobs

The Human Resources (HR) Generalist is an intermediate level position responsible for the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to provide a broad range of HR services to client groups within Citi.

Responsibilities:

• Work across full range of HR activities, including employee relations, organizational design and staffing, leadership development, performance management, compensation, and organizational effectiveness

• Facilitate organizational change as required by the business and support Lead HR Generalist on annual compensation review, performance, and talent processes

• Assist with the management of all HR issues related to employees and provide advice and guidance on Citi policy and procedures

• Assist employees with basic questions, benefits escalations, Leave of Absence (LOA), and liaising with ConnectOne, when necessary

• Assist with projects such as Diversity Analysis, Talent Review, Performance and Compensation, Review, Voice of the Employee (VOE) Action Planning, and site-specific activities and ad hoc project requests, as required

• Liaise with Immigration, Recruiting, Learning and Development, Compensation, and other HR Teams where appropriate

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience

• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Take ownership of general customer enquiries and provide solution to problems in an accurate and timely manner. Adopt a customer-centric approach when handling customer complaints

• Supports basic/generalist level inquiries

• Performs Chat Support

• Performs Phone/Voice Support

• Handles suspended cases revision

• Supports inquiries on local HR system

• Performs case triaging

Engage in discussions, trainings, workshops related to re-engineering, projects and initiatives.

- - Participates and/or leads in projects and adhoc activities

• Participates in team huddle/weekly team meeting

Meet and exceed customer expectations by offering exceptional service; demonstrate flexibility whilst consistently complying with company policies and procedures

Provide customer solutions with seamless delivery of service and solve employee’s inquiries by answering calls, cases and chats in a contact center environment. Required to solve problems and investigate/resolve a wide variety of general inquiries that include gathering additional information, setting expectations and working with the specialists when needed to fulfill the requests.

Educate employees on how to utilize the resourcess avaialble to find the information needed

Job Family Group:

Human Resources

Job Family:

HR Advisors & Generalist

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.