Job Information
Lyft Learning Experience Designer, SCC in Nashville, Tennessee
At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Lyft connects people to transportation to change the way we live and get around our communities. As a Designer, you will play a crucial role in visualizing concepts and supporting policies to deliver an exceptional customer support experience for our riders and drivers. Your work will ensure that content is easily accessible and clear for agents worldwide, contributing to a best-in-class support system. They will report directly to the Learning & Performance Program Manager. The ideal candidate is someone who is a dynamic and creative individual, capable of fostering strong collaboration with leaders and trainers, using data to drive continuous improvement and excellence across teams.
Responsibilities:
Manage the end-to-end design and development of a learning solution, from initial scoping to final learning product release and assessment
Work closely with the training team members to de
Develop and execute creative and engaging training programs that help the team achieve and exceed individual and team goals
Use an array of tools to produce materials that promote learning through self-study, practice, performance support, and socialization and knowledge-sharing
Contribute to the development and implementation of team templates, learning models and overall best practices
Ensure and drive best practices standardization across all projects, content and sites
Build strong relationships with stakeholders to set and manage expectations, create project plans, and regularly communicate project updates and status
Develop performance-based learning objectives and ensure training products are designed and to achieve those objectives through effective design practices, testing, and other best practices
Share best practices, and help the training team conceptualize, design, and organize projects
Handle on the spot training as it arises and adjust priorities accordingly
Analyze and interpret data from learning solutions to provide insights on success metrics and key performance indicators (KPIs) to stakeholders
Deliver onboarding for new SCC team members and continuing education for current SCC team members
Experience:
A passion for creating great learning experiences that drive for excellent customer experiences
3+ years of experience in instructional design and developing learning content
Experience delivering instructor-led training in person or virtually while managing the classroom effectively
Undergraduate degree or equivalent experience required, Master's Degree or higher preferred, additional training related certification preferred
History of driving continual improvements in learning strategy and content through collaboration and prototyping
Experience with LMS environments, elearning content authoring tools (Articulate Storyline, Adobe Captivate, Elucidat, etc.), and screencasts (Screenflow or Camtasia), and multimedia production and graphic design tools in Adobe Creative Cloud (Premiere Pro, AfterEffects, Photoshop, Illustrator, etc.) and TechSmith tools (Fantasia and SnagIt)
Project management skills, Agile SCRUM methodologies preferred
Experience in Action Mapping, ADDIE, and other adult learning principles and instructional design models
Experience with elearning formats and ability to recommend the best approach based on the uniqueness of each situation (.MP4, SCORM or xAPI)
Demonstrated success with building effective learning experiences in the format of Instructor-led (ILT), blended-learning, simulations, game-based and gamified learning, websites, microlearning, just in time solutions, job aids and infographics, video, and animation/motion graphics
Demonstrated ability to effectively manage and balance multiple priorities simultaneously in a fast-paced environment with tight deadlines, including the ability to quickly move between tasks
Strong ability to establish relationships and work collaboratively
Demonstrated ability to manage a classroom effectively, including adapting delivery style to fit the needs of the classroom and managing learner behavior
Experience working on a remote global team preferred
Able to provide digital portfolio of prior work, previously executed projects, or example courses
Experience in designing virtual or e-learning courses for global audiences with diverse educational and cultural backgrounds
Comfortable collecting, consulting, and prioritizing stakeholder needs in conjunction with organizational goals
Strong attention to detail and accuracy
Ability to work independently with timely and appropriate follow up
Demonstrates analytical and critical thinking abilities
Be aligned with Lyft's Core Values: We are customer-obsessed, we strive for excellence, we are accountable, and we all belong
Benefits:
Great medical, dental, and vision insurance options
Mental health benefits
Family building benefits
In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
401(k) plan to help save for your future
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Pre-tax commuter benefits
Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
The expected base pay range for this position in the Nashville area is $55,760 - $69,700. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.