Job Information
FirstService Residential Community Manager in Natick, Massachusetts
Primary Responsibilities:
⢠Operational Management: Oversee and administer day-to-day operations of the
apartment management business, ensuring efficient management and high resident
satisfaction.
⢠Communication: Maintain regular, transparent communication
with community owners and other stakeholders to ensure alignment and
responsiveness to their needs.
Qualifications:
⢠Education: Bachelorâs degree in Business Administration, Real Estate, or related
field preferred.
⢠Experience: At least 3-5 years of experience in property management, with proven
success in managing multifamily residential properties.
⢠Skills: Strong leadership, financial acumen, and organizational skills. Excellent
communication and interpersonal skills are essential. A valid driverâs license is
required.
⢠Certifications: Property management certification is highly desirable or
commitment to professional development, aiming to obtain designations such as
CPM, PCAM, ARM, or AMS.
⢠Technical Skills: Proficiency in property management software and Microsoft
Office Suite. Experience with financial software and tenant management systems is
preferred.
Duties and Responsibilities:
General:
⢠Ensure adherence to company policies and procedures.
⢠Understand and enforce lease agreements, community rules, and the legal
requirements as per State laws.
⢠Provide exemplary customer service and maintain effective communication with
team members, residents, and property owners.
⢠Manage building systems and respond to after-hours emergencies.
⢠Prepare and submit regular reports to corporate and regional offices.
⢠Oversee office and maintenance staff, ensuring optimal performance and
compliance with standards.
Fiscal:
⢠Assist in the preparation of the annual budget and manage its daily implementation.
⢠Conduct financial management, record-keeping, and regular meetings with property
owners to discuss financial performance.
⢠Oversee leasing, rent collection, and the eviction process as necessary.
⢠Manage invoices, ensure timely payments, and oversee capital projects and property
improvements.
Physical:
⢠Develop and manage specifications for all community services such as landscaping,
snow removal, and trash collection.
⢠Conduct the bid process, evaluate proposals, and make recommendations to
property owners.
⢠Negotiate and manage community contracts with routine service providers.
⢠Conduct regular property inspections to ensure compliance with standards and
owner expectations.
Administration:
⢠Maintain all property files, records, and correspondence in accordance with
company standards and legal requirements.
⢠Coordinate activities with community professionals like attorneys and engineers.
⢠Ensure adequate insurance coverage and manage renter communications
effectively.
Community Relations:
⢠Keep the community informed about activities and updates using the property
management software.
⢠Respond promptly to resident inquiries and provide necessary assistance or
direction.
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Physical Requirements:
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⢠Capable of working extended hours, including evenings, weekends, and holidays as
necessary.
⢠Able to perform physical activities such as lifting up to 25 lbs, climbing stairs, and
maneuvering in confined spaces.
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Environmental Requirements:
⢠Manage multiple tasks with frequent interruptions while maintaining effectiveness
under stress and in adversarial conditions.
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Compensation:
â¢$70,000 - $75,000/ annually
Competitive salary based on experience.
⢠Comprehensive benefits package including health insurance, retirement plans, and
paid time off.
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Disclaimer:
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This job description is not exhaustive and may be adjusted according to business needs.
Management reserves the right to amend or assign other duties at any time.