FirstBank Jobs

Primary Purpose

• Performs responsible radio and communications work by operating base radio dispatching and advanced telephone equipment to receive and transmit emergency calls for the County law enforcement and emergency services programs.

Essential Functions

• Operates emergency communication systems to receive, transmit and record messages for emergency medical services, County law enforcement, municipal police departments, volunteer and municipal fire departments, highway patrol, Department of Transportation, rescue squads, ambulance services, air ambulance services, public utilities, magistrate's office, animal control, wildlife services, various human services agencies, Department of Social Services, etc.
• Receives complaints and requests for service by telephone or radio; obtains necessary information and dispatches appropriate personnel or officials and/or advises callers of proper contact for assistance or information.
• Call screening for emergency assistance in a standardized manner using Priority Emergency Medical Dispatch (EMD).
• These protocols and procedures give pre-arrival instructions to the caller.
• Those procedures and practices include interrogating the caller, assigning an accurate determinant code and provide telephone instructions to assist patient; and communicating necessary information to police, fire and rescue personnel and other responders.
• Monitors and operates TDD telecommunications equipment to communicate with hearing-impaired callers.
• Operates a computer terminal connected to a network that includes the Division of Criminal Information, the National Crime Information Center and a variety of local, regional and/or state emergency response databases to obtain and enter information; corresponds with other law enforcement or public services jurisdictions through computer and enhanced E-911 systems; processes and maintains records of information obtained.
• Informs emergency response personnel of severe weather warnings provided by National Weather Service and other agencies.
• Maintains a computer log of complaints and services requested; maintains knowledge of location and activities of various emergency response personnel; prepares activity reports.
• Receives and provides home and business alarms to law enforcement officials and firefighters, as requested; notifies key holders of activation of alarms.
• Maintains computer log systems, changing tapes and cleaning heads daily; performs other routine maintenance of equipment and work area; coordinates repair of equipment through County staff or outside service vendors, as necessary.
• Provides information to public as requested.

Minimum Education and Experience

• Graduation from high school, some experience in telecommunications preferred; or
• an equivalent combination of training and experience which provides the required knowledge, skills and abilities
• Must be 18 years old, have a valid North Carolina Driver's License and a clean criminal history
• The ability to attend and pass the Telecommunicators course given by Sheriff Training and Standards or their education agent
• The ability to obtain International Academics of Emergency Dispatch (IAED), Priority Medical Dispatch Certification, Office of Emergency Medical Service (OEMS) and Emergency Medical Dispatch Certification within 1 year of employment