Job Information
Bayonet Plumbing Customer Service Representative- After hours in New Port Richey, Florida
Bayonet Plumbing, Heating, and Air Conditioning is in need of Full Time Customer Service Representatives
REMOTE – AFTER HOURS – 2ND SHIFT POSITION
This position is for nights and weekend coverage for our 24/7 call center.
Training for this position is in house at our New Port Richey Call Center. Candidate must be available to train in house for the full duration of training. Training duration is 4 weeks (or longer depending on the individual) before transitioning to full time remote working nights and weekends.
Responsibilities
Interact with customers via telephone to provide information
Use computer system to track, gather information, and/or troubleshoot customer issues
Process transactions and reply to inquiries about services
Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
Schedule appointments and field customer questions
Address problems and requests by transmitting information or providing solutions
Ensure that appropriate actions are taken to resolve customers problems and concerns
Enter data in computer system and maintain logs/records of calls, activities and other information
Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
Show care and compassion for customers
Maintain the highest level of customer service
Effective communication with all other dispatchers and persons in the office
Ability to work as a team
Ability to work in a very fast paced, high pressure environment
Required Skills
Call Center Experience 1-2 years minimum
Excellent communication skills, including active listening
Service-oriented and able to resolve customer grievances
Proficient computer skills
Proficient phone/communication skills
Great attention to detail
Ability to multitask
Must be willing to work on varied evenings and weekends.
HVAC or Plumbing office experience a plus
Candidate must have their own equipment. System requirements listed below.
Equipment Requirements
Processor
Intel I5 or greater (or AMD equivalent)
Ram
Minimum 8gb
Storage
512gb HDD
Preferably 512Gb SSD
Operating System
Windows 10 Home or greater
Home Internet
100mbps wired connection from dedicated Internet Service Provider (Spectrum, Verizon, AT&T, etc.)
If using Laptop, it must have an Ethernet connection.
Education and Experience:
High school diploma or equivalent
Customer Service Experience Required
Benefits:
Medical Insurance
Dental, Vision, Accident, Short Term Disability, Critical Illness, and Hospitalization Insurance
401K
Company paid Life Insurance and Short Term Disability Insurance.
Bonus commission package
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