Job Information
JPMorgan Chase Global Real Estate Systems Administration & Support Lead in New York, New York
Business Context:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/ .
The firm has offices and operations in more than 60 countries across more than 5500 properties, totaling approximately 75 million square feet.
The Global Real Estate (GRE) team consists of more than 400 employees, executing 13,000 capital projects per year globally totaling nearly $2 billion a year in design, construction, and capital investment
Position Description:
The GRE Digital Platforms and Data team is part of the GRE Chief Operating Office function. This team are responsible for technology and data strategy, governance, platforms, digital transformation and innovation. The role reports into the Digital Platforms and Data lead in the capacity of leading system administration and support. It will be based in Jersey City, NJ / New York, NY.
As the Systems Administration and Support lead, you will oversee a core application integral in the execution of real estate projects. This involves close partnership with our external support partners in the day to day operations of the platform. Expectations are the role to expand coverage to a broader suite of GRE applications to leverage economies of scale in system support as well as identify opportunities to run more optimally. These platforms include those supporting GREs Portfolio Management, Property Management, Design & Construction and Regional/Site Services functions. An important expectation of the role will also be partnership with the Digital Platform and Data Lead to drive and steer our 'change the bank' efforts.
The success of this role will have a direct correlation to the successful execution of our real estate projects portfolio.
The ideal candidate must have strong leadership, excellent analytics skills and the ability to problem solve effectively. The candidate must also possess executive level communication and presentation skills and the ability to influence/drive change across the firm.
Responsibilities:
Maintain system level configurations - Including internal and external security and access control, workflows and templates
Design efficient processes and workflows to streamline project administration and drive optimal user experience
Oversee segregation of duty and control requirements, protecting the integrity of GRE project records
Oversee and execute where applicable quality control processes maintaining the quality and validity of GRE project record data
Management oversight of vendor KPI's, SLA's etc. to ensure performance is meeting user expectations
Serve as the data quality lead, instill housekeeping rules and suggest data quality checks to improve accuracy and performance
Gain a detailed understanding of the end-to-end project lifecycle, serve as the internal go-to for troubleshooting and issue resolution
Work in partnership with the Digital Platform and Data Lead to suggest feature enhancements and 'change the bank' strategies for platforms under your ownership
Implement any reporting requirements where necessary for stakeholder and management visibility
Teamwork skills: Flexible work style, ability to work with stakeholders and colleagues at all levels and to develop, maintain and strengthen partnerships that can provide information, assistance, and support
Complete established validations on submission requests, prepare requests and validate updates were completed as expected
Identify, communicate, and resolve cross-functional dependencies and challenges. Candidate should be able to manage work independently with little supervision.
Through extensive knowledge of the platforms, identify areas for automation and opportunities to optimize workflows and processes
Engage with senior GRE stakeholders to provide executive briefings on their technology portfolio health
Help define the organizational framework/operating model for centralizing the functional system administration and support for GREs current (global) tech stack. Ensure framework aligns, complements, and incorporates existing CAO models, teams, and strategies
Leverage business, user, and stakeholder feedback to inform necessary improvements and adjustments to Real Estate technology
Coordinate and facilitate user training to uplift the knowledge and skills both for internal GRE colleagues as well as external vendors
Qualifications:
The ideal candidate will have 7+ years of experience, a strong academic background and experience with management/oversight of technology platforms either from an operational or technical perspective.
Strong organization, prioritization and decision-making skills
Results-oriented, strong attention to detail and ability to structure and scope complex problems and understand complex systems
Highly analytical with ability to collect, analyze and synthesize data from multiple sources to identify and address issues
Ability to learn new tools and technologies and the ability to provide user support.
Drive: Self-motivated and able to work well under pressure
Client management skills: Advanced ability to closely partner with senior and line managers and other stakeholders on projects. Given a strong fact base, candidate should be able to maintain a point of view in the face of resistance
Experience in the financial services industry (especially in an operations environment) and/or Real Estate industry knowledge highly desired but not essential
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
Base Pay/Salary
New York $130,000 - 190,000 / year