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JOB DESCRIPTION

The Practice Manager is responsible for the direction and leadership of operational, business, financial activities of the medical practice. This includes incorporation of Mount Sinai Doctors Downtown’s visions, missions and values into every-day practice and successful coordination and delivery of day-to-day operations. The practice manager will work with stakeholders at different levels of the organization including physicians, and other leaders to drive workflow optimization and innovative strategies for the practice.

RESPONSIBILITIES

Business Operations: • Direct daily operational activities and clinical functions of the office to provide the highest level of medical services to our patients and to ensure conformance with department goals and objectives • Oversee physician productivity and assist with maximizing patient care and access by recommending changes in operational strategies as needed • Monitors and ensures compliance, progression and follow-up of any patient satisfaction initiatives • Facilitates implementation and monitors functionality of the Department’s Digital Access initiatives to improve patient access, patient satisfaction and workflow efficiencies • Responsible for setting goals and developing plans for business growth • Maintain liaison with all levels of administration, faculty, and/or outside organizations to coordinate day-to-day operations • Ensure the office staff is kept current on new and established policies and procedures. Provides retraining and in-servicing of staff on new procedures and protocols • Manage physician and support staff schedules, ensuring office coverage in all areas during office hours. • Respond to and resolves patient billing issues • Act as liaison between billing office and practice • Evaluation of staff performance • Train and supervise all staff inclusive of Patient Service Representative, Relations Associates, and Administrative Assistants as required • Corrects errors and informs and retrains (if necessary) the clerical and clinical staff and physicians on repetitive errors (including incomplete information, data entry errors, coding correlation errors) • Conducts annual performance appraisals utilizing the PDPA format for all staff under their supervision. • Creates and maintains a satisfying workplace that fosters professional growth and job satisfaction for all members of the healthcare team • Comply with all local, state, and federal guidelines including HIPAA, OSHA, ADA, CLIA, JCAHO and New York State and City Departmental of Health • Interpret and administer personnel activities such as interviewing and hiring staff, training, produce payroll, as well as counseling and progressive discipline of staff. Ensures compliance with federal, state, and local regulations regarding equal pay and equal employment

Financial: • Responsible for revenue enhancement opportunities through practice optimization, i.e., space, schedules, access, etc. • Responsible for optimizing the practice's revenue cycle management • Cash control including oversight, reconciliation, and depositing of daily receipts (co-payments, self-pay, balances) • Review monthly P&Ls and provide variance explanations/ feedback as required • Ensure adherence to budget parameters • Coordinate capital equipment procurement for practices. Ensures that all necessary support services are provided. Coordinates space allocation in the building

QUALIFICATIONS

5 years medical insurance experience including medical office administration, benefit verification

REQUIRED SKILLS

Microsoft Office Suite

ABOUT US

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.

• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.

• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”

EOE Minorities/Women/Disabled/Veterans

Requisition ID : 3015190