Job Information
American Express Senior Manager - Product Analytics - Business Banking in New York, New York
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium, and large businesses. Small Business Products & Blueprint operates within GCS and provides small businesses with a suite of integrated cash-flow technologies from flexible lines of credit, digital business checking accounts, fast payments, and predictive business analytics. Our colleagues are innovative, customer obsessed, FinTech market-savvy, and keen to create market-leading products that deliver an amazing experience to our customers.
How will you make an impact in this role?
The Senior Manager of Product Analytics role will be responsible for supporting the performance reporting & analytics function for American Express’s Business Checking product line. The ideal candidate will be passionate about demonstrating a deep understanding of customer and product data to drive business performance. They should have excellent interpersonal, communication, and presentation skills. This role will partner closely with the product team.
Responsibilities:
Develop a deep understanding of the business checking account product as well as the resulting data; Establish yourself as the go-to expert on product data and performance
Build strong relationships with the business to define product specific goals and key performance indicators, as well as indicators of success for product initiatives/engagements
Develop analytical insights and predictive models to identify areas of opportunity for growth, product engagement, retention, and cross product integration
Lead the end-to-end development of product reporting and dashboarding
Use data as inspiration to proactively shape the product roadmap and formulate solutions that drive performance and profitability.
Communicate conclusions, implications, and recommendations of analyses in a clear, concise fashion.
Work cross-functionally to ensure customer centricity across the end to end experience
Minimum Qualifications:
5 years of relevant professional experience including extensive experience in hands-on analytical role(s) analyzing customer data, using data to drive decisions, and influencing business strategies
Proficiency with one or more database querying tools (SQL, R, Python) is a must.
Extensive experience with analytical tools and visualization software (e.g., Tableau, Looker, Databricks)
Strong curiosity and initiative in solving complex business analysis; dives deeply into the data, relentlessly pursues its meaning, and clearly articulates how these insights can drive business performance
Excellent written and verbal communication skills with the ability to explain concepts and analytics-driven findings to non-technical partners, and to explain business processes, concepts, and issues to partners
Preferred Qualifications:
Experience with banking data and/or in financial services
Experience in developing statistical models
Qualifications
Salary Range: $90,000.00 to $165,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Job: Data Mgmt and Analytics
Primary Location: US-New York-New York
Other Locations: US-Georgia-Atlanta
Schedule Full-time
Req ID: 24011157