Job Information
Amazon Senior Product Manager, Luxury Stores, Luxury Stores in New York, New York
Description
Luxury Stores at Amazon is looking for an exceptional Sr. Product Manager who will help deliver the roadmap for Clienteling and broader customer engagement initiatives for Luxury Stores, working with our dedicated Customer Service team, tech team and product team. The right candidate will thrive in ambiguous situations and love to build things from the ground up. You are innovative, creative and excited about implementing acquisition and engagement initiatives in the luxury fashion and beauty space.
As the Senior Product Manager for Clienteling, you will be responsible for driving the strategic vision and execution of our clienteling workstreams (e.g., personalized engagement features, premium services, and loyalty program to drive VIP engagement and retention). Clienteling refers to the practice of building personalized relationships with customers, leveraging data and technology to provide a highly tailored experience. In this role, you will work closely with cross-functional teams to define the product roadmap, prioritize features, and deliver solutions that enable our retail sales associates to deliver exceptional customer service and drive revenue growth.
Key job responsibilities
Develop a deep understanding of our customer base, their needs, and pain points related to clienteling workstreams
Collaborate with operation team, business intelligence team, business stakeholders, UX designers, engineers, to define the product vision, strategy, and roadmap for the clienteling
Manage the end-to-end product lifecycle, including requirements gathering, solution design, development, testing, and deployment
Communicate the product roadmap and key milestones to cross-functional teams and executive stakeholders
Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences.
Establish the mission, goals, and supporting business metrics and indicators for success
Measure and analyze existing offering for opportunities to innovate and improve, providing additional benefits to customers
Identify new opportunities for Amazon to further distinguish itself as the clear leader in offering an end-to-end luxury experience
Basic Qualifications
5+ years of product or program management, product marketing, business development or technology experience
Bachelor's degree or equivalent
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience as a product manager or owner
Experience owning technology products
Preferred Qualifications
Experience in influencing senior leadership through data driven insights
Experience working across functional teams and senior stakeholders
Master's degree or equivalent
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.