Job Information
American Express Technical Project Manager in New York, New York
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
Resy is a hospitality technology platform that powers restaurants around the world and a consumer-facing reservation platform for passionate diners. Since its inception in 2014, Resy has created best-in-class software that elevates dining experiences and connects restaurants to a growing network of highly engaged diners, with the powerful backing of American Express. Resy is a go-to destination for restaurant discovery, exclusive access, original content, and chef-driven culinary events. The amazing world of restaurants is just two taps away in the Resy app and at Resy.com.
At Resy, American Express Global Dining Network, we are tackling the toughest challenges in an industry that everyone loves, hospitality, at a global scale. We hold ourselves to the highest standard in delivering elegant technology fueling exceptional experiences for both our restaurant operators and diner alike. We are seeking a Technical Project Manager with a strong technology background to join our Engineering team at Resy, American Express Global Dining Network. You will be responsible for Scrum Master and Technical Management responsibilities. This position is being filled to support high priority initiatives and hence provides opportunity for great experience and exposure to leadership. It requires an Agile savvy, impactful communicator who is confident with exceptional technical management skills and has a go getter attitude. This position will report to the Head of Project Management.
Technical Project Manager
Responsibilities include but not limited to:
Technical Scrum Master for multiple teams to deliver solutions in support of key product and engineering initiatives.
Provide cross-functional coordination with Engineering and Product Management and inter/intra team communications to deliver outstanding program outcomes.
Work closely with software engineers, product managers and other engineering teams to get high-quality products and features through the SDLC (build, test, and release on time).
Manage project schedules, identify possible risks/issues, and clearly communicate them to project stakeholders.
Data driven / logical in implementing. Excited by going deeper vs broader. Not shying away from contributes technical discussions.
Maintaining release and dependency plans across Engineering teams and external partners
Actively identifying, managing, and raising risks, issues, and changes tied to product development initiatives.
Conducting Planning sessions and Scrum ceremonies, with a focus on continuously learning from the past
Finding opportunities to embrace innovative technologies and processes
7 years of IT experience with 2 years of agile experience scrum master managing scrum team for medium to large software development projects
Comes from a technical delivery background with a good understanding of software engineering and technologies.
Organized, diligent, proactive, and passionate about delivery
Excellent in Agile, Scrum development teams delivering fast paced environment.
Experience understanding technology solutions at an enterprise-level
Excellent oral and written communication skills and an ability to effectively communicate and negotiate with third parties, development, and product managers
Experience in clarifying objectives, dealing with ambiguity, advocating for simplification, influencing teams and being able to build your own path to navigate to solutions
JIRA expertise: Sprint Reporting, Road mapping, and Dependency management
Must Have Qualifications:
Certified Scrum Master (CSM) Certification.
Agile experience as a Scrum Master managing multiple Scrum Teams for software development projects.
Experience working cross functionally with Engineering, Product Management, and other functions involved in Project Delivery.
Excellent verbal and written communication and presentation skills, with the ability to interact with leadership, technical and non-technical groups.
Excellent analytical, problem-solving, consultation and organizational skills.
Nice to Have Qualifications:
PMP (Project Management Professional) Certification
Knowledge of Restaurant Industry is plus.
Passionate about building technical solutions
Qualifications
Salary Range: $110,000.00 to $190,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Job: Project
Primary Location: US-New York-New York
Schedule Full-time
Req ID: 24009587