Job Information
Tioga Downs Casino Resort Dual Rate Drop Soft/Count Attendant in Nichols, New York
JOB DESCRIPTION SUMMARY:
A Drop Count Associate performs the tasks of collecting Slot machines and table games drop boxes; counting and strapping currency contained in the drop boxes; and organizing other paperwork and entering data into a computer. The associate must be detail oriented and comfortable following company policies, procedures and controls without question while ensuring compliance with applicable laws, rules and regulations of the Gaming Commission, and Federal and State laws governing monetary transactions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Provide excellent guest service to both internal and external guests.
• Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
• Maintains a thorough, working knowledge of laws, rules and regulations of the Gaming Commission, as well as company policies, procedures and controls.
• Ensures the integrity of all Soft Count transactions.
• Oversees box drop collection process and counting money.
• Completes all accounting and other required paperwork related to Slot and table games cash and ticket drops.
• Facilitates the flow of information by attending regularly scheduled departmental meetings.
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
• Responsible for maintaining a consistent, regular attendance record.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High School diploma or (GED) required. Six months experience in Drop Soft/Count position preferred.
SPECIAL QUALIFICATIONS:
Effective communication skills required. Must be extremely numbers-oriented and
computer literate.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret basic instructions furnished in written, oral or
diagram form.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY:
Ability to apply common sense reasoning to a variety of situations.
SUPERVISORY RESPONSIBILITIES:
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training associates, planning, assigning, and directing work, addressing complaints and resolving problems.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Employee is regularly required to talk or hear. The Employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.
The Employee is regularly required to stand for long periods of time.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Employee regularly works with large sums of money.
The noise level in the work environment is usually moderate to loud.
The count room is an enclosed room without windows and restricted to authorized personnel only.
Works under constant video and audio surveillance.
Ability to work a flexible schedule including extended hours, weekends, and holidays.
Drop count attendants are required to remain in the Count room until all slot and table game currency has been counted, strapped, bricked, and verified. Average hours can range from 8 to 10 hours per day.