FirstBank Jobs

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Lead a team of Instructional Designers

• Monitor and analyze training metrics/data/trends, and identify areas needing attention to enhance learning effectiveness

• Collaborate with trainers to identify strengths and areas for improvement in training solutions, and appropriate steps to take to improve training effectiveness (e.g., content, activities, materials, delivery methods)

• Develop project plans for design/development of identified solutions (e.g., in-scope/out-of scope elements, timeframes, resources, roles/responsibilities, priorities, cost estimates, feasibility analyses, risks/assumptions)

• Apply principles of adult learning and training best practices to create effective and innovative training design solutions

• Develop appropriate learning activities based on training designs and learning objectives

• Write scripts/talking points for learning activities (e.g., trainer, audio, video, case studies)

• Engage/collaborate with appropriate stakeholders and SMEs needed to identify business needs, performance goals and gaps and conduct content analysis

• Research/analyze data needed to identify/confirm business issues (e.g., quality data, production data)

• Conduct task analysis research to identify the specific knowledge, skills, behaviors needed to achieve desired performance levels (e.g., focus groups, observation)

• Develop learning objectives based on appropriate analyses (e.g., business analysis, task analysis, audience analysis)

• Engage/collaborate with appropriate stakeholders and SMEs to determine appropriate training content (e.g., products, processes, tools, skills needed)

• Write supporting materials for learning activities (e.g., agendas, schedules, quick reference guides, handouts, job aids, trainer/learner guides, audio/visual aids)

• Leverage/modify existing training solutions to meet current needs (e.g., updates, revisions, re-purposing for new audiences)

• Conduct Train-the-Trainer sessions to prepare trainers for delivery of training solutions and ensure/validate trainer readiness

• Conduct training pilots to identify specific issues that needed to be addressed prior to delivery (e.g., timing, media, content gaps,audience engagement, assessment issues, training guides/materials)

• Obtain stakeholder and SME approval/sign-off of training pilot outcomes and next steps

• Ensure that post-training evaluation processes are properly implemented (e.g., activate system tools, conduct focus group/interviews, distribute surveys)

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do

Required Qualifications:

• Equivalent bachelor’s degree combined with work experience

• At least 4 years of experience in designing and developing learning programs

• Experience in team handling role

• Experience with designing and developing online learning solutions, both synchronous and asynchronous

• Experience/knowledge in Rapid Authoring Tools (Lectora, Rise, Storyline, Studio etc.)

• Knowledge of current trends and technology to support online learning including tools such as ADDIE, Articulate Storyline and others

• Solid analytical skills, attention to detail, problem-solving and fact-based decision-making abilities

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.