Job Information
El Jefe Host- Hostess in Norristown, Pennsylvania
Job Overview:
As a Host/Hostess at our restaurant, you will be responsible for welcoming guests visiting our establishment. Your exceptional customer service expertise, and friendly demeanor will contribute to a positive and enjoyable experience for our patrons. This job description outlines the primary responsibilities and qualifications required for the position.
Responsibilities:
- Reservations and Host Stand:
- Maintains a clean and organized host stand
- Answers phone calls and customer questions
- Manages reservations to ensure no overbooking
- Provides estimated wait times and monitors wait list
- Rotates seating areas to evenly divide between servers
- Thanks customers for patronage upon departure
- Customer Service:
- Interact with guests in a friendly and professional manner, creating a welcoming and enjoyable atmosphere.
- Guides customers to assigned dining or bar area
- Provides menus and server name
- Basic menu kowledge to answer inital customer questions
Upselling and Promotion:
- Promote special drink offerings, happy hour deals, and promotions to enhance the guest experience.
Encourage guests to explore other attractions and amenities.
Qualifications:
- Previous experience as a host/hostess in a restaurant, bar, or entertainment setting.
- Strong customer service skills with the ability to engage and interact with guests.
- Able to stand and walk for extended periods of time
- Strong organizational skills
- Excellent communication skills and the ability to multitask in a fast-paced environment.
- Flexibility to work irregular hours, including evenings, weekends, and holidays, as required by the operational needs of the family entertainment center.