Job Information
Aston Carter Customer Service Account Specialist in North Haven, Connecticut
Description:
Administers customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations. Responsible for seeing the direction and oversight of assigned customer accounts are carried out. Interprets customer requests, monitors performance and delivery, investigates complaints, negotiates pricing and discounts based upon predetermined scope.
Essential Duties:
Enters and maintains sales orders and quotes for assigned customers.
Interprets customer requests, monitors performance and delivery.
Negotiates pricing and discounts based on predetermined scope.
Evaluates customer performance requirements, delivery schedules, and reviews estimates of materials and labor costs.
Resolves customer complaints concerning deliveries, invoicing, or billing discrepancies.
Maintains successful, long term business relationships and contacts with customers.
Utilizes customer websites to obtain information.
Performs contract review on orders.
Additional Skills & Qualifications:
Minimum High School or equivalent
Minimum one year experience in customer service for manufacturing company
ERP experience strongly preferred
Intermediate computer skills
Attention to detail when entering/maintaining sales orders
Experience coordinating with customers (quoting/status updates) and internal discipline.
Excellent verbal and interpersonal communication skills.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.