Job Information
TEKsystems Member Service Representative (North Richland Hills, TX) in North Richland Hills, Texas
TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in North Richland Hills, TX to start on July 22nd.
ALL CANDIDATES MUST BE LOCATED WITHIN A 60 MILE RADIUS OF NORTH RICHLAND HILLS, TX
Position: Member Service Representative (working in the Account Services department)
Job Description
To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
Handle a call volume of 80-100+ calls daily
Qualifications
High School Diploma/ GED required
1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
Ability to work in a fast-pace high-volume call center environment
Willingness to help others and ability to navigate difficult conversations
Professional written and verbal communication skills
Strong computer knowledge and data entry/typing skills
Schedule: Full-time, 40 hours per week, Monday-Saturday - Shift times range between the hours of 9:00AM - 8:00PM CST
Monday-Saturday (All Saturday's required. will have 1 rotating off day during the week) **MUST have a 6 day availability to work
Must have a 9.5 hour window of flexibility to be able to work. Schedules are provided two weeks in advance.
Training will be a mix of in-person AND virtual training Monday-Friday 2:00PM-10:30PM CST
- Training Site Location: 9001 Airport Freeway, North Richland Hills, TX 76180
Location: Remote/Onsite
If you are interested and qualify, please apply with your updated resume!
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.