Job Information
Starbucks manager, inclusion & diversity, retail in North York, Ontario
Manager, inclusion & diversity, retail (Hybrid – Toronto / Vancouver)
Now Brewing – manager, inclusion & diversity, retail ! # tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection.
The inclusion and diversity manager role contributes to Starbucks success by creating a culture where inclusion and belonging are integrated throughout the business. The manager will play a key role in bringing the I&D strategic plan to life by serving as a strategic thought partner to client groups (retail business leaders and retail PRO business partners) and provide I&D consultation to help the business solve problems and attain positive Inclusion, Diversity and Equity outcomes. The role models inclusive leadership behaviors that are grounded in Starbucks Mission and Values.
As a manager, inclusion & diversity, retail, you will:
Research, benchmark, develop, and deliver enterprise Inclusion & Diversity strategies that are aligned with business priorities
• Act as an ambassador and advocate for inclusion, diversity, and equity initiatives across the business
• Provide consultation and support to PRO business partners and business unit/functional leaders, serving as a primary point of contact for Inclusion & Diversity and bringing back insights from the business to inform future work and prioritization
• Support and facilitates the implementation of change management initiatives related to inclusion belonging, equity, accessibility and diversity programs, initiatives, or solutions.
• Manages budget for programs, ensuring expenditures are within established parameters, emphasizing cost efficiencies.
• Set team goals, inspire and encourage direct report(s) to Achieve Results, Help Others Succeed and Live our Mission and Values.
• Leads self and others through minor and major change and continuous improvements including communication and education to stakeholders or clients on changes in policies, processes, or organizational practices.
• Establish relationships and influence senior leaders across the business; partner and consult on business unit/functional I&D strategies, initiatives, and action plans
• Collaborate with relevant internal stakeholders relating to company-wide integration of inclusion, diversity, and equity processes, practices, and policies
• Participate in the development of and facilitate the implementation of change management initiatives
• Identify, develop, and foster relationships with external stakeholders (i.e., industry thought leaders, consultants, vendors, and non-profit organizations) Negotiates contracts and manages vendors or consultant relationships.
• Partners with cross functional groups, Partner Networks, Inclusion Council and other stakeholders to understand opportunities, tailoring strategies and programs to address the business needs.
• Implements and maintains tracking strategies to monitor and evaluate impact and ROI of programs. Evaluates and analyzes feedback and key metrics to measure the effectiveness of inclusion and diversity programs and processes in meeting business goals.
You may be an ideal fit if you:
Are passionate about collaboration, co-creation and leading a team
• Thrive in ambiguity and finding integrative solutions (AND, instead of either/or)
• Bring a systems-thinking approach to solving complex problems and driving sustainable change at scale
• Can leverage relationships to create genuine connection and influence
• Are purpose-driven to make a bigger impact in Starbucks and beyond
• Have lived experience working closely with people from different backgrounds
We’d love to hear from people with:
At least 5 years of experience leading programs or projects at a company, government institution, school, non-profit organization, or the Canada Armed forces.
• Application of industry-based program and/or project management methodologies and tools: 3+ years
• Experience in managing multiple complex projects individually and through cross functional or virtual teams: 5+ years
• Progressive experience with large, complex organizations with people of diverse functional and cultural backgrounds: 6+ years
• Deep commitment and experience leading, advancing and building equity and a culture of belonging across the organization: 6+ years
• Ability to lead self and others successfully through minor and major change
• Ability to communicate effectively cross-functionally, cross-culturally and cross-levels
• Strong problem-solving and analytical skills
• Ability to establish cross-functional, collaborative relationships with stakeholders
• Ability to lead complex program and project efforts to completion
• Ability to effectively influence others
• Ability to navigate ambiguity and work independently and as part of a team.
· Bilingual proficiency in English and French (an asset)
From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include tuition reimbursement, health coverage with a variety of plans to choose from, and stock & savings programs like our Future Savings plan and Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.ca for details.
If you live in the greater Toronto or Vancouver area , we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
Join us and inspire with every cup. Apply today!
At Starbucks, one of our values is to create a culture of warmth and belonging, where we treat each other with dignity and care in a diverse and welcoming workplace. We believe that enables us to better meet our mission and values while serving our customers from diverse communities.
All qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, or language and any other factor protected by applicable law.
Self-declaration as a member of an employment equity group will not be used to make employment decisions, nor will it impact any aspect of employment with Starbucks. Through voluntary participation, candidates consent to Starbucks’ collection and use of self-declaration information for the statistical purposes of analyzing and monitoring hiring practices.
Starbucks Corporation is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com .