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NORTHAMPTON - SEE WEBSITE FOR FULL JOB DESCRIPTION - Administrative & Clinical Assistant Job Summary Perform a range of administrative support, clinical tasks, and direct student care that support the overall functioning of all Schacht Center departments (Health Services, Counseling, Psychiatry, and Wellness). Perform duties at the highest level allowed by relevant personal licensure and certifications and within the parameters established by clinic policy and procedure. Contribute to a positive work environment through clear communication, collaborative engagement with colleagues, and quality care of students. Minimum Qualifications Working knowledge of basic medical and mental health clinic practices, operations, techniques, equipment, and terminology. Basic knowledge of health insurance and processes. Basic computer skills and ability to work with electronic medical record software. Experience working with individuals from diverse backgrounds. Associates degree from an accredited Medical Assistant program OR 2 or more years of equivalent medical office experience. CPR certification (may be obtained or renewed in course of employment). Proven experience working with diverse constituencies. A commitment to the core values of the college, student affairs division, and Schacht Center. Ability to foster equitable and inclusive work supporting students and colleagues with a range of intersectional identities. Empathy and positivity in work engagement with students and colleagues. Ability to collaborate effectively with a team and a willingness to contribute to the overall wellness of the college community. Preferred Qualifications Certification in phlebotomy. Experience crisis management and support of those with mental health struggles. Experience in higher education or another institutional setting. Medical Assistant certification preferred. Skills Ability to work and communicate effectively with other members of the Schacht Center staff, students, and college employees. Ability and willingness to accept responsibility. Strong attention to detail. Ability to multi-task and prioritize work in a fast-paced environment. Must be organized and able to work independently. Knowledge of current medical assistant/nurse assistant best practices and procedures. Must be able to communicate effectively with a diverse population. Strong writing skills. Candidate must have strong leadership skills, proven clinical expertise and problem solving capabilities. Candidate must have the capacity to work effectively in a multicultural setting and working knowledge of the psychosocial stressors of living and working in a diverse community. A sincere interest in, and understanding of college students including developmental, social, psychological and health issues common to this population. Administrative Support Responsibilities (50%) Assist in obtaining and preparation of prior authorization forms. Monitor lab/insurance denials and problem solve to minimize denials. Assist medical providers in health services and psychiatry with prescriptions and refills as needed. Answer incoming phone calls on a multi-line telephone. Take and route electronic message to clinic staff. Send medical referrals and assist students with insurance information and billing inquiries. Greet and check-in students as they arrive for their appointment. Schedule appointments by telephone and in person. Update patient demographics and insurance information. Effectively communicate, support, and interact with a diverse range of students and staff with attention to student confidentiality. Copy, fax, and scan documents according to HIPAA guidelines. Assist with processing release of information requests, forwarding/sharing protected health information, and completion of forms/requisitions. Review vaccine records and new student health forms to ensure compliance with applicable state and college requirements.