Job Information
Vibe Credit Union Outbound Digital Services Specialist in Novi, Michigan
20.72-23.31 per hour Bi-weekly | Novi, MI, USA | Hourly | Full Time
Our Purpose
At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe!
Position Purpose
This position proactively contacts members to engage in lending opportunities, deposit growth, and other relationship deepening opportunities.
Essential Duties
Make proactive outbound calls and communication to existing and potential members to discuss their lending, deposit, or service needs as prioritized.
Responsible for recommending solutions to members based on their needs including problem resolution for items identified during conversations.
Work with internal teams to share ideas/information to best reach members effectively.
Take loan applications, process loans, and disburse loan requests after approval from underwriting.
Make recommendations on additional loan protection products such as debt protection, GAP, Extended Warranty, Tire & Wheel.
Meet all established sales and service goals.
Maintain a comprehensive knowledge of the Credit Union's products and services to support additional cross sell opportunities.
Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations. Possess complete knowledge of regulations governing lending for credit unions.
Open to a flexible schedule to best reach members when they are available.
Other duties may be assigned
Education/Experience
High school diploma or equivalent.
Minimum one year lending or relevant sales experience preferred.
Skills/Abilities
Excellent telephone communication skills.
Self-motivated and proactive individual.
Excellent organizational skills.
Ability to follow through and meet member expectations with loan and member service delivery.
Ability to communicate effectively with other departmental staff to complete the lending process and provide excellent service in a timely manner to our members.
Physical Requirements These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of the job, the employee is required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.