Job Information
IDEX Technical Support Representative in Ocala, Florida
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.
Position Summary
The Technical Support Representative will provide to customers, both external and internal, a primary contact for the exchange of technical assistance and information. This assistance can vary from product selection or application guidance to operational troubleshooting for our products.
Essential Functions
Assist customers in troubleshooting IDEX Fire and Safety products via phone, email, and in person.
Able to speak or give presentations and/or training to both internal and external customers
Process RMA’s in a timely manner
Process warranty/non-warranty orders
Manage Tech Support cases in CRM and act as a backup for Customer Service cases when needed
Work closely with engineering, and manufacturing teams to facilitate information with customers
Support the product management function and work closely with the Service and Quality Assurance departments
Provide technical support requests to Product Managers, Engineers, and others as needed to assist the customer
Provide customers with product advisories, announcements, or other technical data a need in order to provide world class customer satisfaction
Must embrace a challenging, fast paced, demanding yet rewarding customer service environment where the work you do can save life and property
The ability to work with limited supervision
A proven record of accomplishment by meeting time bound objectives and quality targets.
Ability to travel intermittently as needed – 10%
All other duties as assigned
Qualifications
Associates Degree or Continued Education in Electronics, Computer Science, or Programming or Military experience with MOS and Avionics or Electronics desirable
Experience with electrical control systems
Experience with PLC, Multi plex systems, industrial control systems preferred
Experience with heavy duty mobile equipment
Experience with J1939
Experience in the Fire Suppression Industry desired
Mechanically inclined with an ability to diagnose issues quickly
Familiarity with Class 1, Hale, Akron Brass, Weldon, a division of Akron Brass, and HURST products
Language skills
- Proficiency in English
Computer Skills:
Knowledge of ERP and CRM systems
Proficient in Microsoft Office Suite
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk and use hands to handle or feel. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to twenty-five pounds and occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment
While performing the duties of this position, the employee may be occasionally exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions and vibration. The noise level in the work environment is usually low to moderate typical of an office with occasional work requiring hearing and eye protection.
The above statements reflect the general details necessary to describe the principal functions of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
Job Family: Sales
Business Unit: Hale