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A Day in the Life: As a Customer Service Specialist at Farmers Cooperative your primary responsibility will be assisting walk in customers and customers that call in over the phone. You must understand that when dealing with customers you are the face and voice of Farmers Cooperative and have a substantial effect on how the customer views our company. Your primary duties will be answering the phone and directing the call to the correct contact or helping the customer the best way you can, learning the scale and weighing inbound and outbound trucks efficiently, test for grain quality, handle incoming work orders for any one of our departments, monitor product inventory, process daily tickets, data entry, receive customer payments and credit accounts, perform billing functions, and order various products for departments at your facility. This position requires you to understand company policies and have a basic understanding of the grain markets. Your secondary responsibilities will be to perform basic office functions for the facility you are located at, as well as maintaining office equipment, ordering supplies, entering tickets, assisting with the scale operations, and basic accounting functions as directed. You will also be required to learn and understand our accounting software and computer programs or software specific to any one of our departments. You will be expected to work hard, and you will have to work more hours during busy seasons. Safety is always our number one priority and we do everything we can to ensure the safest work environments for our employees, therefore you will be required and expected to adhere to all safety rules and regulations and complete necessary training. This is an extremely skilled position requiring an individual that takes pride in their work, pays attention to details, and upholds Farmers Cooperative policies, mission, and core values. The Cooperative operates under the all hands-on deck philosophy when it comes to getting things done. Therefore, employees are required to perform all other duties as directed by the supervisor.

What Youll Need to Do This Job: High School Diploma and/or equivalent Farming or agriculture background/knowledge preferred Highly motivated self-starter Excellent written and oral communication Basic Accounting knowledge Excellent computer skills with extensive knowledge of Microsoft Word and Excel Excellent customer service skills Must be able to multitask The ability to think clearly and problem solve Excellent mathematical skills The desire to be involved in agriculture and work for a cooperative Physically, this position requires you to stand, bend, and sit on a regular basis You must be able to occasionally lift at least 50 pounds You will be exposed to grain dust, chemicals and fertilizers, and outdoor elements and temperatures You must be flexible with your schedule as more hours will be expected during harvest and planting seasons and to assist unload/load grain and agronomy products as needed.