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Nielsen Global Media collects billions of data points on what consumers watch and buy. We study consumers in more than 100 countries, and help our clients globally identify unmet needs, develop new products and deliver them in an engaging way. We are constantly evolving, not only in terms of where we measure, or who we measure, but in how our insights can help drive profitable growth.

DESCRIPTION

Provide hardware and software support to internal and field company users. Set up equipment for employee use, performing installation of operation systems and appropriate software. Configure, deploy, troubleshoot and inventory desktops, laptops, tablets, mobile devices and peripherals. Install, modify, and repair software and hardware as needed. Provide technical support for Microsoft Windows, G Suite, Microsoft Office and custom applications. Monitor computer system performance and collaborate with PC support team members to resolve internet, intranet and VPN connection issues. Unlock user accounts and reset passwords. Manage incoming support requests in custom issue tracking software. Track IT-related expenditures and assist with budget analysis. Provide guidance and feedback to junior-level PC support team members. Telecommuting permitted three (3) days per week from within Oldsmar, FL area.

QUALIFICATIONS

Associate’s degree (foreign equivalent degree acceptable) in Computer Science, Information Systems or related technical field and two (2) years of experience in an operations or IT support role. Prior experience must include two (2) years in/with: Managing projects using Microsoft Project, Smartsheet or JIRA (Goal setting, planning, prioritization, negotiation and delegation); Google Workspace for Business (Gmail, Calendar, Docs, Drive, Meet) or Microsoft 365 Office Suite for Business (Word, Excel, PowerPoint, Outlook, Access, Publisher, OneNote); troubleshooting and supporting Microsoft Windows Enterprise. Prior experience must include one (1) year in/with: working in a technical support environment; supporting and maintaining PC hardware imaging using Hyper V and Microsoft Deployment Toolkit; analyzing and utilizing performance metrics and reports to manage team performance; computer imaging and security concepts including white listing, security patching and updating with Tanium and Active Directory; CapEx and OpEx budget analysis and forecasting for IT operations-related; developing and reviewing spreadsheet reports in Microsoft Excel, Google Sheets and Looker Studio. Telecommuting permitted three (3) days per week from within the Oldsmar, FL area. M-F, 40 hours a week.

ABOUT NIELSEN

Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans for full-time employees, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance.

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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