FirstBank Jobs

ABOUT THE JOB The Outreach Scheduler is responsible for appropriately scheduling patients (in person or by phone) who need diagnostic services (imaging or laboratory), outpatient clinic services, or surgical/procedure scheduling in a manner which corresponds to the satisfaction of the patient and in accordance with the healthcare facility's scheduling requirements. Responsibilities: Timely and accurate scheduling of diagnostic testing and consultations for internal patients. Communicates test preparations or patient education instructions to patients. Prints and distributes related documents according to department procedures. Prints and mails patient appointment and recall notices. Coordinates patient status and patient location within hospital and clinic departments. Ensure provider scheduling templates are accurate according to monthly provider schedules. Responsible for scheduling same-day appointments for clinic patients in Laboratory and Radiology. Schedule or re-schedule provider clients from referral and imaging ques, scheduling calls, walk-in clients or provider return appointments. Responsible for monitoring incoming faxes and distributing as appropriate. Monitor and utilize referral work ques and to appropriately schedule patients. May be required to complete prior authorization for specialty services. ABOUT YOU 6+ months of related experience (preferred) Knowledge of medical terminology Organizational skills Customer service skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to work independently Ability to problem solve and reach/implement reasonable solutions Ability to handle multiple tasks at a time Ability to prioritize and take direction in times of high activity and stress Maintains confidentiality of the organization and patients Reports any health/medical errors Observes all Environment of Care policies and reports safety risks or hazards immediately ABOUT OLIVIA HOSPITAL & CLINIC Located in west central Minnesota, Olivia Hospital & Clinic is one of the leading employers in Renville County. We offer a competitive base salary with incentives, excellent retirement plans, a generous benefits package and a state-of-the-art medical center. If you're ready to make a difference, we're ready to meet you! Olivia Hospital & Clinic is part of HealthPartners, a large health care organization spanning Minnesota and western Wisconsin. The HealthPartners care system includes a multi-specialty group practice that serves more than 1.2 million patients. Together, we're living our values every day to promote the health and well-being of the central Minnesota community. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.