FirstBank Jobs

Systems Engineer I - Operations Support Job Location US-OH-Commercial Point

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1 Shift 2nd Shift Company Division WYN Overview About Us Daifuku is the nation's leading independent, U.S.-based provider of intelligent material handling systems. With hundreds of engineers in-house, the company designs, manufactures, integrates, and installs the full spectrum of intralogistics solutions. We provide leading-edge conveyor and sortation systems, voice and light-directed order fulfillment equipment, controls and software, robotics, mezzanines, and structures. If you want to join a team of industry leading experts and who want to create an impact on the future of material handling solutions, we want to hear from you. Position Summary The System Operations team provides our clients IT and first-level troubleshooting expertise for project Go-Live, ramp up, and stabilization. It consists of well-rounded employees who can accurately assess and facilitate solutions for onsite issues, Responsibilities Troubleshootsfirst level issuesonsite andfacilitatessolutions forsecond and third levelissues. Findsapplicable data, through SQL queries/softwareapplications/server logs, to solve and/or support solutions/customerissues. Collaboratewith customers to enable the successfuloperation ofour automated solutionsin theirfacilities Assists in writing site-specific documentation, such as failover processes, startup scripts,orchange request ideas. SupporttheSystem Validation Team, Software Implementation, and the System IntegrationTeamduring commissioning and UAT whenever the opportunity arises. Other duties asassigned Some travelmayberequired (up to10%) Qualifications 3-5 years' experience working in IT related field 1-3 yrs. experience working in material handling or equivalent industry experience preferred Understanding and/or experience with SQL, DB structuring Networking tools and SSH client experience Write, read, edit large database queries for KPI reporting and dynamic visibility into issues Understanding SDLC lifecycle Troubleshoot network issues (IP conflicts, packet loss, etc.) with tools like Wireshark Understanding of how software layers interact with controls layers and mechanical layers Knowledge of WMS/WCS systems preferred Exposure to automation technology including conveyors, sorters, shuttles, or robotics is a plus Knowledge of computer components Find trends or variances in tabulated data to troubleshoot issues Ability to create process documentation and SOPs for internal and external stakeholders Ability to troubleshoot computer issues via RDP session, understanding VM architecture Ability to understand warehouse operational processes and overall material flow Customer service mindset allowing communicate with internal & external customers & vendors at their sites and online Reasoning, analytical and critical-thinking problem-solving skills Self-motivated, proactive mindset to solve problems and issues before they occur Knowledge of MS Office suite and Windows operating systems Team-oriented & collaborative EOE Minorities/Women/Disabled/Veterans