Job Information
ASSA ABLOY Customer Service Representative in Orlando, Florida
Career Opportunities: Customer Service Representative (29801)
Requisition ID 29801 - Posted - AADG, Inc - ASSA ABLOY Door Group - Orlando (2675 Directors Row) - Customer Service & Contact Center Operations - Posting Country (1) - Yes - Associate - Travel Required: 0%-10%
Job Description Print Preview
Are you an experienced customer service professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architectural, construction, building materials or a related industry? Are you looking for a position that will afford you the opportunity to be in an environment where you have a voice and can truly see the impact of your efforts?
If you answered yes to these questions, we should talk!
Our Coastal Southeast Service Center or regional manufacturing facility located in Orlando, Florida is looking to add a Customer Service Representative to the Team.
ASSA ABLOY is a global leader in opening access solutions. Our Group focuses on the manufacturing of steel doors and frames within the commercial market catering to such industries as hospitality, healthcare, aerospace, defense, sporting venues and education.
Come see who we are at: https://www.assaabloy.com/group/en/about-us
Our team is growing and there has never been a more exciting time to join us!
What would you do as our Customer Service Representative ?
You would play an integral role in ensuring the success and satisfaction of our valued customers. You will be responsible for providing f ront-line support, follow up and assist with resolutions ensuring customer satisfaction. This position will have the opportunity to work closely with internal teams such as Engineering, Sales, Production and Distribution, as well as an external liaison with Suppliers, Distributors, Architects, and Contractors.
You would also:
Process orders and handle customer inquiries by providing general and technical information.
Ensure the timely processing of customer quotes, ensuring accuracy and pricing.
Help to assess and research customer issues and resolve them in a timely manner.
Maintain up-to-date knowledge of our products and industry trends to offer informed recommendations.
Coordinate with sales, production, logistics, and warehouse teams to ensure timely delivery and fulfillment of ord ers. Communicate with customers on discrepancies and/or delivery conflicts.
Provide support for account management and help maintain strong customer relatio nships.
Participate in training sessions to enhance product knowledge and customer service skil ls.
Participate in a safe and harmonious working environment.
Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct.
Other projects and assignments, as needed.
What we are looking for:
High School degree or GED equivalent required.
Bachelor’s degree or additional studies in Business, Engineering, or a related area a plus.
Minimum of 2 years of customer service experience within buil ding, wholesale building products or a related field is desired.
Previous experience within customer service within a manufacturing / production environment would be a plus.
Proven track record of delivering an outstanding customer experience through a combination of frequent engagement, subject-matter-expertise, and operational excellence.
Demonstrated track record of being a self-starter or being resourceful.
Excellent communication and time management skills.
Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy.
Ability to multitask and prioritize projects under tight time deadlines.
Proficiency in Outlook, Excel, and Word
Knowledge or exposure to ERP systems and shipping software a plus.
What we offer
We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:
Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
A competitive salary and incentive schemes.
A work environment that believes in Empowerment, Innovation, and Integrity as the fundamental behind all things Assa Abloy.
Variety of benefits including Medical, Dental, Vision, 401(k), Flexible Spending, discount portal, recognition, and well-being programs … to name just a few!
We review applications regularly, so don’t wait!
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe, we don’t look at any applications sent by email or post.
If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at stephanie.mandato@assaabloy.com
Let’s create a safer and more open world - together!
AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran
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We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.