Job Information
NBC Universal Manager, Digital Product Owner in Orlando, Florida
Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.
JOB SUMMARY: The Digital and Experience Development team is focused on driving product strategies to evolve and enhance the Guest experience across Universal Parks & Resorts. As a Product Manager, the primary function of this role will be to manage new capabilities across the entire product lifecycle, from product strategy, planning, definition, delivery, and implementation. The specific focus for this role will be digital product management for the onsite Guest and Team Member experience, Mobile or Web Applications.
Universal Orlando is now searching for multiple Product Owners with specialization in the following Technologies:
Resort/Guest Experience
Focuses on our in-park Guest experiences, helping to reduce friction and allow our guests to focus on the fun
Product experience with Hardware/Software integration, vendor development, financial systems / payment systems, and theme-park technologies (ticketing, attractions operations, etc.)
Content/Commerce
Focuses on our Guest web, mobile app, content, and commerce experiences; driving engagement and improving the overall Guest experience
Product experience with Front-end, and/or Guest-facing products, knowledge of design systems, application integration, mobile solutions and engineering, and working with development teams
These positions are Project Hire. The Project scope is anticipated for 2 years. May have potential to convert longer and/or long term.
MAJOR RESPONSIBILITIES:
Product Definition
Partner with the UXUI team to establish experience interactions and designs based on high level feature requirements
Drive detailed product Feature definition, including functional and non-functional requirements
Support product implementation across the domestic sites, capturing site specific functional requirements in partnership with on-site stakeholders
Product Delivery
Facilitate product backlog grooming with the Delivery scrum team
Define and document product user stories to enable technical design, development, and testing
Participate in scrum team Agile ceremonies, including sprint planning, daily-stand ups, and retrospectives
Product Implementation and Support
Perform product validation throughout the development cycle, to ensure alignment with functional requirements.
Maintain close partnership with Business Transformation to ensure that product functionality aligns with Operational and Business capabilities.
Represent and support the product as the ongoing subject matter expert.
Develop an ongoing approach for measuring the success of newly implemented experience enhancements, to enable well-informed future product planning
Product Planning
Establish the product roadmap and coordinate with key partners to manage product delivery and implementation timelines
Partner with other Digital Product Managers to ensure product dependencies and integration points are considered during roadmap and release planning
Establish product backlog priorities for release and sprint planning, considering new capabilities, minor enhancements, and defect fixes
Product Strategy
Proactively evaluate Guest experience strengths and pain points from all perspectives, to identify opportunities for new and/or improved experience delivery capabilities
Develop and frame up product recommendations with associated cost, value and experience analysis, to gain approval and funding for development
Collaborate and liaise with key business partners to establish product goals and objectives
Ensure product alignment with the holistic experience transformation vision
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.
EDUCATION:
- Bachelor’s degree required in Business, Marketing, Finance, Computer Science, or related Business or Technology field. Master’s degree preferred.
EXPERIENCE:
5+ years in Product Management, with relevant Digital Technology product niche (financial / payment systems, theme-park technologies (ticketing, attractions operations), eCommerce (Content, Web, Mobile), etc.
Experience with large scale transformation initiatives
Demonstrated ability to define and execute strategic initiatives
Working in an agile technology delivery program
Defining a customer journey and/or digital product roadmap
Product backlog management, including Feature definition, requirements, prioritization and sprint planning
Close partnership with a Technology Delivery team
Stakeholder engagement and relationship building
Executive communication, with the ability to influence decision making
Excellent analytical, written and oral communication skills, and be able to explain complex concepts both concisely and simply
or equivalent combination of education and experience.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
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