Job Information
The Cigna Group Operations Supervisor in Orlando, Florida
As an Operations Supervisor, you will be responsible for day-to-day operations of a team of associates in Pharmacy Operations monitoring productivity and performance standards while planning and directing workflow and project assignments.
Here’s a little more on how you’ll make a difference :
Promote a positive team environment and ensure best practices are shared
Assist in development of programs and process improvements to enhance the level of internal and external customer service provided
Oversee team and individual performance standards and service standards are met
Develop, coach, and provide feedback to employees concerning quality, reliability, accountability and productivity
What you need to do the job:
High School Diploma or equivalent is required; Bachelor’s Degree preferred
Work experience managing teams in a distribution/fulfillment, or pharmacy dispensing setting
Valid Pharmacy Technician License/Registration is a plus
Demonstrated leadership skills and the ability to effectively develop and assist team members
General PC knowledge; MS Office, Internet, email
Excellent oral, written and phone communication skills
Experience in training and coaching less experienced staff
Advanced problem solving skills
The ability to work collaboratively with other departments to resolve complex issues with innovative solutions
Ability to adapt to a dynamic working environment, make independent decisions
Demonstrated ability to handle difficult conversations in a professional manner
Ability to work Sunday through Wednesday 7:00PM - 5:30 AM
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.