FirstBank Jobs

JOB REQUIREMENTS: Job Details Job Location Oshkosh WI Universal Branch Corporate Office - Oshkosh, WI Description POSITION SUMMARY The Member Solutions Specialist is responsible for preserving the credit union\'s assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. POSITION RESPONSIBILITIES General Responsibilities Process correspondence for collections department, ensuring accuracy of work. Create form letters, type labels and provide general administrative support. Monitor payments for late and/or delinquency status. Contact high balance and/or delinquent members by telephone and mail to determine the reasons for balance or delinquency. Follow up on delinquent, high-balance, and overdue accounts by phone and/or letter. Ensure professional interface with members. Arrange for debt repayment or establish repayment schedules, based on members\' financial situations to bring accounts to a current status. Notify co-signer regarding status of delinquent accounts. Trace delinquent members to new addresses by inquiring through various resources including post offices, telephone companies and credit bureaus. Analyze financial situation of delinquent borrowers; make recommendations for liquidate collateral or foreclose when other arrangements to bring the loan current are unsuccessful; offer financial counseling sources, repayments plans, deferments, rewrites forbearances, etc. Accurately maintain and document electronically stored collection files according to department procedures. Research payroll deductions-stops, starts, and changes s they may affect the status of a loan repayment. Assist members with delinquent real-estate loans and taxes to resolve delinquency. Contact references and other lenders by telephone for additional information to determine the member\'s financial situation. Complies with all aspects of BSA/AML and OFAC regulations as it relates to this position. Maintain a professional image of the credit union in dealing with members: provide friendly, helpful assistance, upgrade knowledge of financial products and protect member confidentiality. Input data into the credit union\'s collection system, maintain an accurate record of communication and generate reports as requested. Respond to telephone calls regarding payment notices and delinquent accounts. Monitor mailing of payment notices, ensuring that credit union errors are detected promptly and corrected. Provide members with a complete explanation of the loan\'s status as requested. Additional duties as assigned. Qualifications EDUCATION AND EXPERIENCE High school diploma or GED. Six months to two years of similar or related experience. KEY... For full info follow application link. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/4BC9D26071894ED3