FirstBank Jobs

System Configuration Analyst '2013 Ontario

Company Description

RedMane Technology Canada is an application software consulting and systems integration company in British Columbia and Ottawa, Canada. We deliver software solutions for our clients throughout Canada, the United States, and Caribbean by means of building new applications, implementing cloud and packaged systems, and/or modernizing legacy systems. Our focus is on high impact software technology solutions that improve the lives of people in need. In particular, we are focused on helping Human Services agencies and Indigenous communities across Canada use technology to transform how they support their most vulnerable citizens.

At RedMane our people are our business and we put a great deal of focus not only on hiring the right people, but also on keeping them happy and engaged. We have an open, non-hierarchical culture that is collaborative, inclusive, and fun.

We are a problem-solving company. Technology is just our tool.

The Role

As a System Configuration Analyst, you will be responsible for configuring business solutions using a no-code-low-code software platform, testing such solution elements (screens, workflows, dashboards, admin functions, workspaces, etc.) troubleshooting issues, and contributing to the continuous improvement of the solution and its documentation throughout the projects. You will ensure that software products and services are properly configured before they are delivered to customers. You will collaborate closely with business analysts, engineers and other technical staff to meet relevant standards and regulations in alignment with the project methodology.

Skills & Role Requirements

• Configure and maintain documentation for new systems or changes to existing systems. This includes capturing configuration details, settings, and specifications.

• Diagnose and resolve software issues in a timely and efficient manner.

• Escalate complex issues to development teams and track their resolution.

• Create and maintain knowledge base articles and other user documentation.

• Analyze user feedback and suggest improvements to the platform and its documentation.

• Stay up-to-date on the latest software releases and industry trends.

• Work collaboratively with internal teams such as development, product, and customer success.

  Qualifications

• Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills, both written and verbal.

• Ability to work independently and as part of a team.

• A bachelor'2019s degree or technical certification in computer science, information technology, software engineering, or a related field.

• Ability to adapt to new technologies quickly and a strong technical aptitude.

• Ability to collaborate and engage with multiple stakeholders at varying technical levels.

• Understanding of software implementation methodologies and best practices.

• Understanding of fundamental database concepts (entity relationships, tables and columns, identifiers, etc.)

  Required Qualifications

  All professionals at RedMane are expected to possess these skills:

• A strong ethical foundation, capable of thriving in an environment and culture where honesty, integrity, and accountability are core values.

• A collaborative spirit, a team orientation, and a willingness and desire to contribute to the success of others.

• We Offer You

  RedMane has an environment that offers challenging and interesting work. A place where you can have fun and express your talent and creativity. You will be working side by side with like-minded peers in a non-bureaucratic environment where sharing knowledge is the norm. Everyone at RedMane shares a passion for making a real difference for individuals, communities, and the world.

  Additionally, we believe you should have fun and enjoy growing your career; we provide the supportive and empowering environment to make it happen. RedMane is very proud to offer employees professional and personal perks that include:

• A flexible work environment that includes hybridized locations and schedules with frequently catered lunches in the office.

• Market based compensation with a full range of benefits including medical, dental, vision, RRSP short and long-term disability insurance, etc.

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