Job Information
Stanford Health Care Manager, Care Coordination Support Liaisons in Palo Alto, California
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Day - 08 Hour (United States of America)
This is a Stanford Health Care job.
A Brief Overview
The Manager-Care Coordination SL is responsible for operations, clinical oversight and performance of the Support Liaison team whose function is to support Case Management, UR/UM and all care progression functions. Responsibilities include financial and contract oversight, human resource planning, vendor oversight and purchasing, authorization and DME workflows, process management, and support of department-wide projects, as well as contributions to strategic planning for department improvement work. Supporting the Executive Director, Directors of Social Work and Case Management, the Manager-Care Coordination SL ensures that processes and tools exist to maintain the daily operation of all Support Liaison processes, workflows and contributions to furthering care progression as well as provide data collection, reporting and core process responsibility to ensure sustainability of the department's functions.
Locations
Stanford Health Care
What you will do
Continuously assess and improves support for the care coordination team’s and department's performance as it relates to patient progression needs; directs and participates in improving performance and services which enhance case manager efficiency and discharge planning.
Manages, reviews, and improves the workflows and processes utilized by the support liaison team in their role as contributors to care progression.
Develops and contributes to relationships and referral processes between Health System and post-hospitalization service providers (Home Health Agencies, Extended Care Facilities, Durable Medical Equipment vendors) in collaboration with Contract Management and Legal.
Assists in oversight of routine department reports and tasks, including Length of Stay reports, IT Pager/Laptops, new staff accounts, DME resources/tracking.
Maintains appropriate quality improvement programs in response to staff and leadership feedback, internal standards of care progression, and external requirements.
Develops and implements policies that guide and support the provision of support liaison services in line with the mission and goals of SHC; ensures that policies, procedures, and support liaison tasks are within their scope and meet regulatory requirements, including The Joint Commission, Title XXII, CMS, CDPH, and other regulatory agencies or policies.
Supports the integration of the department's services with the hospital's primary functions by supporting organizational mission, priorities, and goals.
Determines necessary levels of, and provides supervision of, operational and clinical functions of staff; ensures a sufficient number of qualified and competent persons are available to provide support that is compliant and service oriented.
Has responsibility for selection, orientation, coaching, supervision, development, and evaluation of Support Liaison staff; makes recommendations on personnel actions; evaluates subordinates' performance; determines the need for and initiates disciplinary action to ensure adequate and competent staffing for the department.
Assists directors in designing, implementing, and maintaining efficient systems and processes as needed.
Education Qualifications
- Clinical Bachelor’s degree minimum
Experience Qualifications
- Three (3) years of progressively responsible and related work experience
Required Knowledge, Skills and Abilities
Understanding of principles related to case management, utilization review, social work, care coordination, care progression and discharge planning.
Knowledge of managed care and commercial insurance, MediCal, Medicare, and other third-party reimbursement.
Knowledge of principles and practices of organization, administration, fiscal and personnel management.
Knowledge of local, state, and federal regulatory requirements related to areas of functional responsibility.
Ability to ensure staff are compliant with applicable standards and requirements of external professional, regulatory and accrediting agencies/bodies.
Ability to drive a culture of proactive, integrated, high quality patient care, innovation, transformation, and change within the department.
Ability to quickly learn new tools and theories in process improvement/change management.
Ability to communicate effectively, demonstrating excellent verbal and written communication skills.
Ability to implement departmental standards, systems, staffing plan and processes.
Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communication.
Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation.
Ability to plan, organize, motivate, mentor, direct and evaluate the work of others.
Ability to plan, organize, prioritize, work independently, and meet deadlines.
Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships.
Knowledge of healthcare operations and impact of labor, productivity, and cost
Knowledge of computer systems and software used in functional area.
Licenses and Certifications
- Nursing\RN - Registered Nurse - State Licensure And/Or Compact State Licensure
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:
Know Me: Anticipate my needs and status to deliver effective care
Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
Coordinate for Me: Own the complexity of my care through coordination
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $74.66 - $98.94 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.
As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.
Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .